Kieonna Lane
Valdosta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
Valdosta, GA
02.2022 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Front Desk Receptionist
South Georgia Medical Center
Valdosta, GA
04.2017 - 01.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Scheduled space or equipment for special programs, meetings and conferences.
Education
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL10-2020
Skills
- Paperwork Processing
- Product Knowledge
- Data Entry
- Consultative Sales
- Scheduling
- Complaint Resolution
- Inbound and Outbound Calling
- Appointment Scheduling
- Staff Training
- Microsoft Outlook
- Typing 55 WPM
- Microsoft Excel
- Positive and Professional
- Creative problem solving
- Complaint resolution
- Order fulfillment
- Receiving support
- Money handling abilities
- Technical Support
- Administrative support
- Recordkeeping strengths
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Customer Service Representative
Concentrix
02.2022 - Current
Front Desk Receptionist
South Georgia Medical Center
04.2017 - 01.2023
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater