KIERA CONDIT
Portland,OR
Summary
Retail management professional with multiple years of experience in optimizing store operations and delivering the highest-quality customer service. Passionate about developing teams and supporting workers through operational changes due to business need. Focused in creating a work environment that is steeped in a culture of excellence.
Overview
7
7
years of professional experience
Work History
Coffeehouse Leader
STARBUCKS COFFEE COMPANY
06.2023 - Current
- Oversaw daily operations to ensure optimal experiences for customers and partners.
- Mentored team on product knowledge and standard beverage quality, enhancing team performance and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Executed training programs for new hires, fostering a culture of continuous learning.
- Achieved 130% of sales target for Q2 FY26, with projections indicating 150% target attainment for Q3.
- Attained highest average customer satisfaction rating across entire district for previous fiscal year.
- Oversaw planning and execution of district and area-level barista championships, fostering coffee culture and community engagement.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2022 - 05.2023
- Interviewed, hired, and trained partners and equipped to comply with company policies and procedures.
- Increased profits of store by 160% over quarterly goal.
- Executing company labor guidelines through Profit & Loss
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Adjusted inventory management processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2021 - 08.2022
- Participated in Shift Supervisor Advanced Development Program(2022).
- Executed company policies, procedures, and safety standards to ensure proper cleanliness and productivity of store.
- Inspired partners to live store's purpose to guarantee customer experience was at core of all actions during workday.
- Involved in coaching of team members to further their development and abilities in workplace.
- Trained new employees and delegated daily tasks and responsibilities to ensure smooth operations in store daily,
Barista
STARBUCKS COFFEE COMPANY
08.2019 - 06.2021
- Listened carefully to customer requests and created personalized moments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Arts - Mathematics
Mt San Jacinto College
San Jacinto, CA03-2020
Associate of Science - Science
Mt San Jacinto College
San Jacinto, CA03-2020
Skills
- Sales/revenue optimization
- Team Building and development
- Inventory management
- Attention to detail
- Staffing and scheduling
- Performance management
Timeline
Coffeehouse Leader
STARBUCKS COFFEE COMPANY
06.2023 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2022 - 05.2023
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2021 - 08.2022
Barista
STARBUCKS COFFEE COMPANY
08.2019 - 06.2021
Associate of Arts - Mathematics
Mt San Jacinto College
Associate of Science - Science
Mt San Jacinto College