Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Kiera Ford

Columbia ,MD

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

8
8
years of professional experience

Work History

Dispatcher

Mv Transportation Inc.
Baltimore, MD
01.2022 - Current
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Scheduled and dispatched drivers to locations in Maryland .
  • Handled incoming calls from customers regarding issues with rides .

CNA/GNA

Lorien Health Services
COLUMBIA , MD
07.2021 - 09.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cafeteria Worker

HCPSS
COLUMBIA , MD
01.2020 - 06.2021
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Served food according to temperature, safety, and presentation guidelines.
  • Provided exemplary service to students, staff, and visitors.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.

TRAINER

Amazon
Baltimore, MD
08.2014 - 06.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Demonstrated use of equipment for training classes and monitored use to maintain safety of clients.

Education

CERTIFICATE - CERTIFIED NURSING ASSISTANT /GNA

IT WORKS LEARNING CTR
Annapolis, MD
07.2021

CERTIFICATE - Medical Office Assistance

CCBC
Dundalk, MD
08.2017

High School Diploma -

HARBOR CITY HIGHSCHOOL
BALTIMORE MD
06.2002

Skills

  • Calendar and Scheduling Software
  • Repair Scheduling
  • Scheduling Software

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Dispatcher

Mv Transportation Inc.
01.2022 - Current

CNA/GNA

Lorien Health Services
07.2021 - 09.2021

Cafeteria Worker

HCPSS
01.2020 - 06.2021

TRAINER

Amazon
08.2014 - 06.2020

CERTIFICATE - CERTIFIED NURSING ASSISTANT /GNA

IT WORKS LEARNING CTR

CERTIFICATE - Medical Office Assistance

CCBC

High School Diploma -

HARBOR CITY HIGHSCHOOL

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Kiera Ford