Kiera Heard
Redford,MI
Summary
Patient-oriented Phlebotomist offering 1 year of experience in clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures.
Overview
16
16
years of professional experience
4
4
Certification
Work History
Phlebotomy Technician
Versiti Blood Center of Michigan
Farmington Hills, MI
04.2023 - 12.2023
- Checked hemoglobin levels of individuals prior to blood donation.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Check vitals
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Educated patients regarding the procedure and answered any questions they had.
- Provided assistance to medical personnel when needed during emergency situations.
- Labeled blood vials with critical information like time of collection, date and patient name.
SECRETARY/ CUSTOMER SERVICE
LOTTERY STORE LLC
Redford, MI
12.2020 - 12.2021
- Processed documents and materials, disseminating information in compliance with administrative guidelines
- Created manual and electronic document files and records, providing up-to-date information
- Performed data entry and generated reports
- Covered for receptionist and administrative team members by answering telephone and distributing mail
- Arranged for repairs for office equipment malfunctions
- Answered telephones to give information to callers, take messages, or transfer calls.
PSYCHIATRIC AIDE
STATE OF MICHIGAN
Redford, MI
01.2010 - 03.2020
- Worked with mentally disabled patient
- Transported clients and served as support person for doctors' appointments
- Prepared and served meals in alignment with established dietary restrictions
- Collaborated with physicians, nurses, social workers, family members and other healthcare professionals to ensure quality care for patients
- Maintained patient records and reported notable observations to supervisor and case manager
- Delivered compassionate care for children and adults with disabilities or chronic illnesses
- Advised patients on health maintenance techniques such as exercise programs and nutrition guidelines
- Assisted mobility-challenged patients with access to beds, baths, and wheelchairs
- Administered prescribed medications according to physicians' orders
- Changed bed linens and completed laundry tasks to maintain comfortable living quarters
- Provided compassionate and attentive care to elderly patients in their homes.
CAREGIVER
Senior Helpers
Farmington, MI
11.2018 - 04.2019
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Coordinated medical appointments, errands, and social events
- Assisted residents in activities of daily living to maintain health and dignity
- Reported health changes and provided proper documentation to appropriate staff
- Transported client to doctor's office and essential errands
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Responded to resident dining needs and assisted with feeding
- Provided proper care and observation of patient's skin to prevent breakdown
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient
- Coordinated with doctors and registered nurses to develop care plans for clients
- Calmed patient down during dementia episodes
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance
- Certified in Senior Gems (classification of the different stages of dementia and how to care for each stage).
PHLEBOTOMIST
LABORATORY - MEDICAL BUILDING
Garden City, MI
04.2012 - 10.2012
- Utilized laboratory information systems to accurately obtain and document patient information
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples
- Drew blood from capillaries by dermal puncture, such as heel, and finger stick methods
- Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture
- Organized and cleaned blood-drawing trays to maintain sterile environment
- Disposed of biohazard materials in accordance with applicable laws and standards.
OPHTHALMIC TECHNICIAN
Americas Best Contacts And Eyeglasses
Livonia, MI
- Interviewed patients to document ocular and medical histories
- Assisted patients to insert and remove contact lenses
- Conducted binocular disparity tests to assess depth perception
- Conducted visual field tests to measure field of vision
- Maintained ophthalmic instruments and equipment
- Adjusted and made minor repairs to spectacles and eyeglasses
- Measured and recorded lens power using lensometers
- Conducted tonometry or tonography tests to measure intraocular pressure
- Measured corneal curvature with keratometers or ophthalmometers to aid in diagnosis of astigmatism.
Education
PILLAR OF FIRE SKILLED LEARNING CENTER
01.2023
PHLEBOTOMY TRAINING INSTITUTE
02.2012
SCHOOLCRAFT COLLEGE
Skills
- Time Management
- Sanitation and Sterilization
- Infection Control
- Measuring Vital Statistics
- Drawing Blood
- Patient Support
- HIPAA
- Quality Patient Care
- Mental Health Support
- Medical Terminology Knowledge
- Patient Assessments
- Maintaining Safety Standards
- Excellent Customer Service Skills
- Charting and Clinical Documentation
- Intake Assessment
Certification
- Certified Phlebotomy Technician
- Certified Intravenous Technician
- BLS Certification
- Senior Gems
Volunteer Experience
- Collect fluid or tissue samples, using appropriate collection procedures.
- Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Match laboratory requisition forms to specimen tubes.
- Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.
- Externship at a medical building in Garden City, 100 plus draws.
Timeline
Phlebotomy Technician
Versiti Blood Center of Michigan
04.2023 - 12.2023
SECRETARY/ CUSTOMER SERVICE
LOTTERY STORE LLC
12.2020 - 12.2021
CAREGIVER
Senior Helpers
11.2018 - 04.2019
PHLEBOTOMIST
LABORATORY - MEDICAL BUILDING
04.2012 - 10.2012
PSYCHIATRIC AIDE
STATE OF MICHIGAN
01.2010 - 03.2020
OPHTHALMIC TECHNICIAN
Americas Best Contacts And Eyeglasses
PILLAR OF FIRE SKILLED LEARNING CENTER
PHLEBOTOMY TRAINING INSTITUTE
SCHOOLCRAFT COLLEGE
- Certified Phlebotomy Technician
- Certified Intravenous Technician
- BLS Certification
- Senior Gems
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