Kiera Klutchko
Tacoma,WA
Summary
Knowledgeable Mental Health Technician with a strong foundation in mental health support and patient care. Demonstrates ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure a supportive environment for individuals in need.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Western State Hospital
06.2024 - Current
- Works providing care to patients with intellectual and mental health diagnoses.
- Monitors patients and manages conflict in a safe way.
- Provides a safe environment for patients and staff.
- Engages with patients to de-escalate and to harbor a safe community.
- Engages with patients to encourage safe communication skills, and to help with recovery towards discharge.
- Help to develop coping skills.
- Worked effectively in fast-paced environments.
Certified Nursing Assistant
Alaska Gardens Health and Rehabilitation (Evergreen)
05.2023 - 03.2024
- Provided compassionate care to individuals undergoing long-term rehabilitation, as well as patients diagnosed with Alzheimer’s disease, schizophrenia, bipolar disorder, and other psychiatric conditions.
- Engaged with patients on a daily basis to foster trust, emotional stability, and therapeutic rapport.
- Supported patients with daily living activities, ensured their physical comfort and emotional well-being, and maintained a safe, structured environment.
- Worked closely with interdisciplinary teams to monitor patient progress and respond effectively to changing needs, contributing to a positive and supportive care setting.
Certified Nursing Assistant
Enumclaw Health and Rehabilitation (EmpRes)
02.2023 - 06.2023
- Provided direct care to patients in long-term rehabilitation and those with psychiatric conditions such as Alzheimer’s, schizophrenia, and bipolar disorder. Responsibilities included monitoring vital signs, responding to call lights, assisting with daily living activities, and fostering patient relationships to support emotional well-being. Also accompanied patients on supervised outings and events, ensuring safety and engagement while supporting individualized treatment goals in collaboration with the healthcare team.
Contracted Amazon Employee
MasTec
12.2022 - 02.2023
- Drove to different locations to assist with building items purchased from Amazon, such as chairs, beds, tv mounts and more.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Lead Lifeguard
YMCA of Greater Seattle
07.2021 - 11.2022
- Improved patron satisfaction through consistent enforcement of facility policies resulting in a safer environment.
- Maintained accurate records of incidents, attendance, and other relevant information for management review.
- Assisted in the successful training of new lifeguards, sharing expertise and best practices.
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Prevented accidents through proactive lifeguarding practices and maintaining a watchful eye on swimmers.
- Performed timely pool chemical checks, ensuring proper levels for a healthy swimming environment.
- Updated emergency response protocols as needed, staying current with industry standards and regulations.
- Collaborated with fellow lifeguards to ensure seamless shift transitions and consistent coverage throughout operation hours.
- Stayed up to dated on all certifications including CPR and Lifeguard certifications.
Deli/ Juice Bar Attendant
Island Naturals
12.2020 - 05.2021
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Demonstrated strong multitasking skills while managing multiple orders simultaneously under pressure.
- Collaborated with team members to maintain an efficient workflow during peak business hours.
- Actively sought opportunities for improvement within the establishment, presenting relevant suggestions to management for consideration.
- Adhered to all company policies and procedures, including food safety regulations, throughout daily operations.
- Prepared fresh juices, smoothies, and other menu items according to company recipes and customers'' preferences.
- Assisted in inventory management by tracking stock levels and ordering necessary supplies in a timely manner.
Retail Staff
Jack’s Diving Locker
11.2018 - 02.2020
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
- Participated in staff training programs to enhance product knowledge and improve customer service skills.
- Provided personalized recommendations based on customer preferences, leading to increased repeat business.
- Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
- Contributed to inventory management, ensuring optimal stock levels and accurate record keeping.
- Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
- Help fill scuba tanks, and rent out gear.
Volunteer
Pacific Quest
06.2016 - 07.2019
- Documented patient information, treatment plans, and patient responses.
- Maintained meticulous patient records, ensuring accuracy and confidentiality in all documentation.
- Helped with manage scheduling
Server
Gypsea Gelato
04.2018 - 11.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Summer Camp Counselor
Jack’s Diving Locker
06.2017 - 08.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented camp activities fostering physical, social, and emotional growth.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Administered first aid quickly to provide health and safety to campers.
Education
Diploma -
West Hawaii Explorations Academy
Kailua-Kona, HI05.2021
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Behavior management
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
Certification
- BLS
- CNA
Timeline
Mental Health Technician
Western State Hospital
06.2024 - Current
Certified Nursing Assistant
Alaska Gardens Health and Rehabilitation (Evergreen)
05.2023 - 03.2024
Certified Nursing Assistant
Enumclaw Health and Rehabilitation (EmpRes)
02.2023 - 06.2023
Contracted Amazon Employee
MasTec
12.2022 - 02.2023
Lead Lifeguard
YMCA of Greater Seattle
07.2021 - 11.2022
Deli/ Juice Bar Attendant
Island Naturals
12.2020 - 05.2021
Retail Staff
Jack’s Diving Locker
11.2018 - 02.2020
Server
Gypsea Gelato
04.2018 - 11.2018
Summer Camp Counselor
Jack’s Diving Locker
06.2017 - 08.2018
Volunteer
Pacific Quest
06.2016 - 07.2019
Diploma -
West Hawaii Explorations Academy