Kiera James
Southborough,MA
Summary
I am a hard-working individual with exceptional experience leading groups, delivering results and exceeding expectations. Creative and motivated: adept at utilizing exceptional planning and service strengths to accomplish complex projects. Confident in process optimization, performance management and team coordination. An enthusiastic collaborative with excellent social and communication skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
SMOC Behavioral Health
Framingham, MA
08.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Provided secretarial and office management support while building cooperative working relationships.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Supervisor/Team Lead
Dicks Sporting Goods
Natick, MA
11.2020 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Evaluated employee performance, coached and trained to improve weak areas and inefficiencies
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Bartender
Mezzo Lounge
09.2021 - 12.2022
- Served high customer volumes during weekends, nights and special events.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Store Manager
Finish Line
05.2019 - 11.2020
- Managed opening and closing procedures as well as daily projects to enhance efficiency
- Created and managed schedules, oversaw store email account and phone lines, issued payroll, entered data, used filing systems and other administrative duties
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed regular inventory counts to verify stock levels, address discrepancies (shrinkage), and forecast future needs.
Education
Associate of Arts - Liberal Arts And General Studies
Quinsigamond Community College
Worcester, MA05.2020
High School Diploma -
Algonquin Regional High School
Northborough, MA06.2016
Special Education
Fitchburg State University
Fitchburg, MASkills
- Priority and Staff Management
- Retail Supervisory and Sales Expertise
- Verbal and Written Communication
- Computer and Program Literacy
- Guest Satisfaction and Customer Service
- Workflow Optimization
- Quality Assurance
- Multi-Task Management
References
References available upon request.
Timeline
Administrative Assistant
SMOC Behavioral Health
08.2023 - Current
Bartender
Mezzo Lounge
09.2021 - 12.2022
Supervisor/Team Lead
Dicks Sporting Goods
11.2020 - 01.2023
Assistant Store Manager
Finish Line
05.2019 - 11.2020
Associate of Arts - Liberal Arts And General Studies
Quinsigamond Community College
High School Diploma -
Algonquin Regional High School
Special Education
Fitchburg State University