Kiera Jones
Southaven,MS
Summary
With 9 years of experience in the healthcare and service industries, I have honed my skills as a Customer Service Representative. Conflict resolution and active listening are second nature to me, enabling effective issue resolution. My empathetic communication and strategic problem-solving consistently result in enhanced client satisfaction. I am proficient in data analysis and healthcare regulation compliance. Seeking an opportunity to leverage expertise in a collaborative environment to drive service excellence.
Overview
9
9
years of professional experience
Work History
CSR
CVS Caremark
Remote, US
11.2024 - Current
- Manage prescription benefit verifications and prior authorizations while maintaining accurate documentation and following established protocols.
- Partner with healthcare providers and insurance teams to streamline benefit coordination and enhance member service delivery.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Office Receptionist
Snowden School
Memphis, US
11.2022 - 11.2024
- Managed reception area, creating welcoming atmosphere for students, parents, and visitors.
- Facilitated smooth enrollment process for new students, ensuring all necessary paperwork was completed and processed.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
Dental Assistant
Clarksdale Family Dentistry
Clarksdale, MS, US
11.2015 - 03.2022
- Assisted dentists in procedures, ensuring patient comfort and efficient workflow, fostering a cooperative and supportive environment.
- Maintained sterilization and cleanliness of instruments and equipment, meticulously adhering to health and safety protocols.
- Streamlined patient scheduling and records management, leading to improved clinic efficiency and patient satisfaction.
- Provided compassionate patient care and education on dental hygiene, enhancing patient trust and engagement.
Education
RDA LICENSE -
Concorde Career College-Memphis
Memphis, TN09.2015
HIGH SCHOOL DIPLOMA -
Coahoma Agricultural High School
Clarksdale, MS05.2013
Skills
- Conflict Resolution
- Data Entry
- Multitasking
- Sterilization
- Customer Service
- Communication
- Empathy
- Active Listening
- Complaint handling
- Conflict resolution
- Administrative support
Timeline
CSR
CVS Caremark
11.2024 - Current
Front Office Receptionist
Snowden School
11.2022 - 11.2024
Dental Assistant
Clarksdale Family Dentistry
11.2015 - 03.2022
HIGH SCHOOL DIPLOMA -
Coahoma Agricultural High School
RDA LICENSE -
Concorde Career College-Memphis