Kiera Kirkland
Lakeland,FL
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Lakeland Regional Health
03.2021 - Current
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Office Assistant
Gessler Clinic
10.2019 - 03.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Certificate - Medical Assistant
Southern Technical College
Orlando, FL06.2017
High School Diploma -
Lake Region High School
Eagle Lake, FL06.2012
Skills
- Medical Records Management
- Patient Screening
- Appointment Coordination
- Medical Histories and Vital Statistics
- Patient Relations
- Follow-Up Skills
- Active Listening
- Customer Relations
- Critical Thinking
- Customer Service
Timeline
Medical Assistant
Lakeland Regional Health
03.2021 - Current
Medical Office Assistant
Gessler Clinic
10.2019 - 03.2021
Certificate - Medical Assistant
Southern Technical College
High School Diploma -
Lake Region High School
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