Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kiera Maddox

Tuscaloosa

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

TJX Companies
12.2024 - Current
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Apparel Team Member

Academy Sports and Outdoors
04.2024 - 08.2024
  • Operated cash register to process customer transactions.
  • Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
  • Achieved high levels of customer satisfaction by addressing concerns empathetically while offering solutions tailored towards individual needs.
  • Helped maintain effective communication between departments within the store by regularly updating colleagues on changes related to products, sales or policies.
  • Enhanced customer satisfaction by providing personalized assistance and styling recommendations.
  • Assisted in coordinating seasonal promotions and sales events, driving traffic to the store and increasing revenue growth.
  • Collaborated with team members to meet daily sales goals, resulting in consistent achievement of targets.
  • Assisted in visual merchandising, creating eye-catching displays that attracted shoppers and increased sales.
  • Provided expert fitting room assistance, helping customers find the perfect apparel items for their needs.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Used POS system to process sales, returns and exchanges.

Front of House Employee

McAlister's Deli
02.2021 - 08.2023
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.

Education

Bachelor's - Early Childhood Education

Jacksonville State University
Jacksonville, AL
05-2027

High School Diploma -

Central High School
Tuscaloosa, AL
05-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Meeting deadlines
  • Problem-solving

Certification

I am certified to teach in the state of Alabama, but I am pursuing a career in Early Childhood Education.

Interests

  • I participate in low-impact exercises to strengthen core muscles
  • Volunteering
  • Watching Movies and TV Shows
  • I enjoy helping others and giving back to the community
  • Cooking
  • Dancing

Timeline

Sales Associate

TJX Companies
12.2024 - Current

Apparel Team Member

Academy Sports and Outdoors
04.2024 - 08.2024

Front of House Employee

McAlister's Deli
02.2021 - 08.2023

Bachelor's - Early Childhood Education

Jacksonville State University

High School Diploma -

Central High School

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Kiera Maddox