Kiera N. Hodges
Atlanta,GA
Summary
Resourceful legal professional excelling in project management and client support. Track record in enhancing operational efficiency and data integrity while fostering cross-team collaboration. Adept at implementing innovative billing procedures and maintaining meticulous client records, ensuring seamless service delivery and compliance. Client Support Specialist known for high productivity and efficient task completion, with specialized skills in invoices, billing, and conflict resolution. Focused client support specialist promoting several years' expertise working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
10
10
years of professional experience
Work History
Legal Assistant, Intellectual Property
Smith Gambrell Russell LLP
Atlanta, GA
03.2021 - Current
- Serve as operations lead and point of contact for client contact, data entry/ record maintenance, and vendor logistics within the IP team
- Support attorneys with hard deadline docket coordination with inventors
- Maintain client records and correspondence systems with zero data compliance issues
- Own invoice, retainer, and contract tracking across vendors, foreign associates, and internal billing teams
- Implement new procedures for billing, intake, and matter management to increase speed and reduce manual entry
- Liaise with cross-functional teams to streamline communications and ensure on-time project execution
Office Assistant, Debt Collections
Pankey & Horlock
Dunwoody, GA
10.2020 - 03.2021
- Managed daily administrative operations, billing, and compliance tracking
- Processed incoming checks, fund records, and outgoing legal correspondence
- Developed improved internal workflows for document handling and communication
Assistant Firm Administrator, Corporate
McLain and Merritt PC
Buckhead, GA
03.2019 - 05.2019
- Oversaw HR payroll processing, billing, and accounts receivable/payable
- Provided first-line IT support and resolved troubleshooting requests across the firm
- Managed vendor communications and firm-wide event coordination
Office Coordinator, Intellectual Property
Cantor Colburn LLP
Atlanta, GA
01.2018 - 03.2019
- Coordinated IT logistics including rack room equipment, workstation setups, and support for five regional offices
- Served as escalation point for hardware connectivity and vendor troubleshooting
- Managed inventory and operational data to support strategic vendor decisions and cost savings
- Maintained the firm’s CRM for 200+ accounts and supported internal reporting and data accuracy
- Led operational event planning, improving internal team coordination and firm visibility
IP Assistant, Intellectual Property
Cantor Colburn LLP
Atlanta, GA
07.2016 - 01.2018
- Managed high-volume patent application support, data entry, and legal documentation
- Supported technical equipment setups and peripheral configuration for attorney teams
- Maintained internal records, communications, and USPTO submissions
Receptionist, Intellectual Property
Cantor Colburn LLP
Atlanta, GA
06.2015 - 07.2016
- Expense report submissions
- Log incident reports and coordinate vendor maintenance
- New matter records
Education
Bachelor of Science - Communication Ethics
Missouri State University
Springfield, MOSkills
- Cross-team collaboration
- Project Management and Process Design
- Records and Data Integrity
- Client Support and Relationship Management
- Microsoft Office Suite
- iManage
- Intapp
- Chrome River
- Elite/ Elite 3E
- CPI
- Smartsheets
- Administrative support
- Problem-solving
- Attention to detail
- Multitasking capacity
- Schedule coordination
- Billing procedures
- Client record management
- Data entry accuracy
- Client relationship management
- Invoice tracking
- Document management
- Cross-functional collaboration
- CRM management
- Communication skills
- Problem solving
- Document and records management
Affiliations
I enjoy reading as a way to clear my mind along with hiking and pottery classes.
Some hobbies are poetry and teaching at my church.
Timeline
Legal Assistant, Intellectual Property
Smith Gambrell Russell LLP
03.2021 - Current
Office Assistant, Debt Collections
Pankey & Horlock
10.2020 - 03.2021
Assistant Firm Administrator, Corporate
McLain and Merritt PC
03.2019 - 05.2019
Office Coordinator, Intellectual Property
Cantor Colburn LLP
01.2018 - 03.2019
IP Assistant, Intellectual Property
Cantor Colburn LLP
07.2016 - 01.2018
Receptionist, Intellectual Property
Cantor Colburn LLP
06.2015 - 07.2016
Bachelor of Science - Communication Ethics
Missouri State University
Similar Profiles
Akiyo Inoko HewettAkiyo Inoko Hewett
Associate at Smith, Gambrell & Russell, LLPAssociate at Smith, Gambrell & Russell, LLP
Renee HillRenee Hill
Executive Legal Assistant at DLA Piper LLP (US)Executive Legal Assistant at DLA Piper LLP (US)
Brian KahlaBrian Kahla
General Sales Manager at Russell & Smith HondaGeneral Sales Manager at Russell & Smith Honda