Summary
Overview
Work History
Education
Skills
Timeline
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Kiera Phillips

La Vergne,TN

Summary

Responsible, organized, and dependable Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver, who is successful at managing multiple priorities with a positive attitude.

Overview

9
9
years of professional experience

Work History

Administration Care Technician

HCA Healthcare Inc.
05.2022 - Current
  • Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Documented observations and baseline measurements in medical records.
  • Oversaw needs of patients in long-term healthcare center, consistently providing high level of quality care.
  • Gathered, charted and analyzed patient history data and discussed key points with clinicians.

Phlebotomy Student

Signature Health And Wellness
10.2021 - 01.2022
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Reviewed patient records for accuracy and completeness.
  • Organized daily work based on collection priority.
  • Packaged and shipped specimens to central lab daily.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Conducted venipuncture and other CT procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Recreation Leader

Metro Parks And Recreation
05.2016 - 08.2021
  • Developed positive and productive relationships with kids, parents and staff.
  • Engaged participants in recreational activities and team-building exercises.
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Supervised groups of up to 65 children between ages 6-14 from arrival through departure at end of day.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Transitioned participants between activities, rest periods and field trips.
  • Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
  • Provided clear instruction to activity and program participants to deliver fun and safety.

Central Support Operations Coordinator

Navihealth
11.2019 - 07.2021


  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Added documents to file records and created new records to support filing needs.
  • Obtained scanned records and uploaded into database.
  • Initiate and/or assist with post-acute care authorizations via fax, based on insurance coverage.
  • Comply with and verify patient info based on HIPPA guidelines.

Technical Support Representative

Asurion
03.2019 - 11.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.

Education

Bachelor of Science - Health Administration

Southern New Hampshire University
Hooksett, NH
01.2026

High School Diploma -

Lavergne High School
La Vergne, TN
05.2016

Skills

  • Medical Records Management
  • Patient Information Collection
  • Privacy Policies
  • Interpersonal Communication Skills
  • Critical Thinking
  • Account Updates
  • Data Transcription
  • Compiling Data
  • Efficient Data Entry
  • Data Collection

Timeline

Administration Care Technician

HCA Healthcare Inc.
05.2022 - Current

Phlebotomy Student

Signature Health And Wellness
10.2021 - 01.2022

Central Support Operations Coordinator

Navihealth
11.2019 - 07.2021

Technical Support Representative

Asurion
03.2019 - 11.2019

Recreation Leader

Metro Parks And Recreation
05.2016 - 08.2021

Bachelor of Science - Health Administration

Southern New Hampshire University

High School Diploma -

Lavergne High School

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Kiera Phillips