Kiera Stumm
Wilmington,DE
Summary
Store Director with exceptional team leadership qualities and multi- department knowledge including fresh and center store departments.
Overview
6
6
years of post-secondary education
23
23
years of professional experience
Work History
Store Manager
Acme Markets, Inc
Wilmington, DE
02.2022 - Current
- Directed store operations, staff scheduling, and daily sales floor execution.
- Maintained a high level of customer service standards across all departments in the store.
- Managed merchandising standards, product presentation, and seasonal display changes.
- Oversaw inventory control, stock replenishment, and receiving processes.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Perishable Assistant Store Manager
Sprouts Farmers Market Inc.
Wilmington, DE
02.2020 - 02.2022
- Evaluated staff performance to inform promotions, realignments, and workforce reductions.
- Assisted in new store opening amidst covid pandemic, ensuring compliance with safety protocols.
- Passed crucial PCR audit as acting store manager.
- Led 82 employees through coaching, motivation, and performance management to enhance team effectiveness.
- Oversaw daily operations of the store in the absence of the store manager.
- Formed and sustained strategic relationships with clients and team members.
- Focused on managing and maintaining perishable department inventory and quality.
Produce Manager
Sprouts Farmers Market Inc.
Philadelphia, PA
03.2019 - 02.2020
- Facilitated communication between customers and associates, fostering a positive, team-based atmosphere.
- Lead by example and took responsibility for all actions and drove culture of performance excellence.
- Drove consistent sales with effective merchandising and promotion implementation.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Assisted with weekly inventory counts to ensure accurate stock levels.
- Managed a team of 17 employees within the department to maintain operational efficiency.
- Coordinated team workflows to maximize profit through waste reduction and shrinkage control.
Retail Clerk
Acme Markets
07.2003 - 03.2019
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed floral department
- Engaged with customers daily to identify needs, provide assistance, and gather feedback for operational improvements.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Organized engaging merchandise presentation to motivate impulse purchases.
- Analyzed market trends to inform and enhance merchandising strategy.
- Worked one-on-one with employees to motivate while delivering constructive criticism in a busy, retail environment.
Education
Bachelor of Arts - Psychology
Temple University
Philadelphia, PA 09.2007 - 02.2014
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales driven
- Leadership development
- Dynamic leadership
- Organized
- Detail-oriented
- People driven
Timeline
Store Manager
Acme Markets, Inc
02.2022 - Current
Perishable Assistant Store Manager
Sprouts Farmers Market Inc.
02.2020 - 02.2022
Produce Manager
Sprouts Farmers Market Inc.
03.2019 - 02.2020
Bachelor of Arts - Psychology
Temple University
09.2007 - 02.2014
Retail Clerk
Acme Markets
07.2003 - 03.2019