Kieran Carlson
Philadelphia,PA
Summary
Dynamic professional skilled in customer service and client relationship management. Proven ability to resolve inquiries and complaints effectively while maintaining high standards of detail and organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concessions Supervisor
Aramark
Philadelphia, PA
2025.02 - 2025.12
- Supervised daily operations of concessions stand during events.
- Managed inventory levels and ordered supplies as needed.
- Trained staff on food safety and customer service protocols.
- Resolved customer complaints with effective communication skills.
Senior Client Specialist
Center City Legal Reproductions
Philadelphia, PA
2023.03 - 2025.01
- Managed client inquiries and provided timely responses to ensure satisfaction.
- Coordinated legal document reproduction processes for various client cases.
- Utilized specialized software for managing client files and project tracking.
- Developed creative solutions for addressing customer concerns in an efficient manner.
- Adhered to HIPPA standards in obtaining records for our clients.
Legal Assistant
The Pearce Law Firm
Philadelphia, PA
2022.02 - 2023.03
- Drafted legal documents and correspondence for attorneys and clients.
- Managed case files and maintained accurate records for ongoing cases.
- Assisted in trial preparation by organizing exhibits and evidence exhibits.
Education
Some College (No Degree) - English Composition
Shippensburg University of Pennsylvania
Shippensburg, PASkills
- Customer service
- Client relationship management
- Document organization
- Attention to detail
- Problem solving
- Critical thinking
Certification
- RAMP certified
- Notary public
Timeline
Concessions Supervisor
Aramark
2025.02 - 2025.12
Senior Client Specialist
Center City Legal Reproductions
2023.03 - 2025.01
Legal Assistant
The Pearce Law Firm
2022.02 - 2023.03
Some College (No Degree) - English Composition
Shippensburg University of Pennsylvania