Kieran Foster
Fort Bragg,NC
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Cherokee Nation District Court through expert recordkeeping and exceptional public service. Skilled in legal proceedings and data management, demonstrated a commitment to professionalism and confidentiality. Achieved significant reductions in clerical errors and streamlined court processes, showcasing strong organizational and interpersonal abilities.
Overview
10
10
years of professional experience
Work History
Deputy Court Clerk
Cherokee Nation District Court
11.2021 - 06.2024
- CLERICAL
- Expedited the filing process for legal documents by implementing an organized system for data entry and document retrieval. Responded to in-person, email and phone requests and case filings from general public, defense/prosecuting attorneys and other involved parties.
- Maintained high standards of professionalism while interacting with diverse populations, including litigants, attorneys, jurors, witnesses, law enforcement officers, and other court personnel. Promoted public trust in the judicial system by providing exceptional customer service to individuals seeking assistance from the court clerk's office.
- Reduced clerical errors by thoroughly reviewing all legal documents submitted to the court for accuracy and adherence with laws, rules and procedures. Accurately processed payments for fines and fees.
- Prepared court documents for filing in alignment with established protocols to support compliance, along with preparing court orders and judgments for signature. Reviewed and filed court documents to process subpoenas, motions and pleadings.
- Maintained detailed calendars of upcoming events, hearings or deadlines which facilitated proper planning among court staff and judges. Assisted court in scheduling hearings, meetings to support seamless operations.
- Ensured the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
- Enhanced communication between court departments by serving as a liaison and promptly addressing inquiries or concerns.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- COURTROOM PROCEEDINGS
- Coordinated and maintained multiple courtroom proceedings and court dockets weekly, and enforced adherence to proper procedures.
- Assisted judges with courtroom needs, enabling smooth hearings and trials. Provided assistance to attorneys and court personnel in courtroom throughout each docket.
- Recorded and edited minutes of hearings and distributed to appropriate officials or staff members. Updated disposition of cases on data base of each hearing after court hearings and trials.
- Ensured the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
Clinic Surgery Scheduler
Cherokee Nation Outpatient Health Clinic
04.2020 - 11.2021
- PATIENT ACCESS
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Reduced patient wait times, effectively triaging and prioritizing urgent cases.
- Assisted in reducing cancellations and no-shows through consistent follow-up calls and reminders to patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of the scheduling process.
- SCHEDULING
- Processed referrals and prioritized urgent cases while appropriately scheduling appointments
- Arranged pre-operative and post-operative appointments for surgical patients.
- Enhanced clinic workflow by efficiently coordinating surgery schedules and resources.
- Ensured optimal surgeon availability by managing and updating their calendars regularly.
Retail Sales Consultant
AT&T Mobility
10.2014 - 06.2019
- CUSTOMER SERVICE
- Enhanced customer loyalty by offering tailored solutions that met individual needs. Increased sales and customer satisfaction through personalized servicing.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services. Boosted customer satisfaction by providing exceptional service and product knowledge.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- CLERICAL
- Handled cash transactions accurately while adhering to established security procedures.
- Managed inventory levels, ensuring optimal store ratings, stock availability and minimal loss.
- Oversaw deposits, processed financial transactions and maintained accuracy.
- Supported store management by completing administrative tasks such as scheduling and reporting accurately and efficiently.
Education
Bachelor of Arts - Criminal Justice
Northeastern State University
Tahlequah, OK05.2021
Skills
- Highly Organized; Self Motivated
- Knowledgeable in Legal Proceedings
- Proficient in Recordkeeping and Data Entry
- Excellent Public and Customer Service Skills
- Proficient in Data Entry and Scheduling
- Strong Computer and Phone Skills
Timeline
Deputy Court Clerk
Cherokee Nation District Court
11.2021 - 06.2024
Clinic Surgery Scheduler
Cherokee Nation Outpatient Health Clinic
04.2020 - 11.2021
Retail Sales Consultant
AT&T Mobility
10.2014 - 06.2019
Bachelor of Arts - Criminal Justice
Northeastern State University
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