Kieran Higgs
Macclesfield,USA
Summary
Detail-oriented and customer-focused professional with experience in front desk operations, case documentation, payment processing, and client services. Strong background in managing confidential information, assisting diverse populations, and ensuring accurate recordkeeping. Seeking a Patient Access Representative position with ECU Health to provide exceptional patient support and efficient registration services.
Overview
15
15
years of professional experience
Work History
Teacher
Edgecombe County Public Schools
Pinetops, NC
10.2023 - Current
- Supervised systematic updates and organization of student records and documentation for compliance and accessibility.
- Conducted daily discussions with parents regarding student progress and collaborated on strategies to meet individual needs.
- Supervised classroom arrangement and ensured strict observance of district policy guidelines.
- Supervised attendance oversight and maintained high standards for reporting accuracy.
CPS Social Worker
Edgecombe County Department of Social Services
Tarboro, NC
07.2022 - 10.2023
- Coordinated interview sessions and ensured meticulous management of case documentation for accurate record-keeping.
- Monitored and enforced state regulations and confidentiality standards to uphold organizational integrity and trust.
- Drafted meticulous reports for court proceedings, focusing on accuracy and alignment with established legal standards.
- Addressed sensitive scenarios with a focus on maintaining organizational integrity, demonstrating professionalism and discretion.
Warehouse Associate
Corning. Inc
Tarboro, NC
08.2020 - 11.2021
- Conducted thorough oversight of shipment verification, guaranteeing accuracy in inventory records and documentation.
- Evaluated and reinforced quality control measures to ensure adherence to industry standards.
Habilitation Technician
Skill Creations
Winterville, NC
05.2016 - 12.2019
- Managed client support operations, ensuring thorough documentation of services provided for future reference.
- Oversaw implementation of confidentiality protocols and regulatory compliance standards to ensure organizational integrity.
Office Assistant
K&K Bail Bonding
Wilson, NC
02.2011 - 07.2016
- Coordinated front desk activities, ensuring welcoming client experiences and effective communication through multi-line phones.
- Oversaw payment transactions and generated receipts, maintaining high standards of accuracy.
- Maintained and updated client accounts while safeguarding confidential information.
- Processed and resolved high-volume inquiries while maintaining a professional demeanor.
Education
Bachelor of Science - Business Administration
Colorado Technical University
09.2022
Associate of Science - Business Administration
Colorado Technical University
09.2019
Skills
- Patient Registration & Check-In
- Insurance Verification
- Payment Collection & Receipts
- Medical Records Documentation
- HIPAA Compliance
- Data Entry & Accuracy
- Customer Service
- Scheduling & Appointment Coordination
- Electronic Record Systems
- Communication & Conflict Resolution
Timeline
Teacher
Edgecombe County Public Schools
10.2023 - Current
CPS Social Worker
Edgecombe County Department of Social Services
07.2022 - 10.2023
Warehouse Associate
Corning. Inc
08.2020 - 11.2021
Habilitation Technician
Skill Creations
05.2016 - 12.2019
Office Assistant
K&K Bail Bonding
02.2011 - 07.2016
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science - Business Administration
Colorado Technical University