Kiernan Dunphy
Uniontown,OH
Summary
Proven Assistant Manager at Swenson's Drive-In, adept in operations management and team leadership. Excelled in enhancing customer experience and fostering staff development. Achieved significant reductions in financial discrepancies and inventory costs. Skilled in customer service and business administration, promoting a collaborative and efficient workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Swenson's Drive-In
04.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
AAB - Business Management
Stark State College
Canton, OH01-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff supervision
- Staff management
- Operations management
- Customer rapport
- Project management
- Business administration
Certification
Certified Serve Safe Food Handler (NRA) - National Restaurant Association
Timeline
Assistant Manager
Swenson's Drive-In
04.2021 - Current
AAB - Business Management
Stark State College
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