Kierra Blue
Fort Myers Beach,FL
Summary
A driven Medical Assistant with extensive experience in patient care and support. As a Certified Medical Assistant I’m very compassionate and dedicated to the healthcare industry. Caring and being an advocate for patients has always been the most uplifting thing about joining the medical field. Multitasks and prioritizing workloads with little to no supervision. Very detailed oriented looking to bring my medical background and team building skills to a new driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Southwest Florida Oral and Facial Surgery
09.2023 - Current
- Obtained client medical history and rooming patient
- Maintained a safe and clean clinical environment
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Provided airway management for our patients that choose general anesthesia.
- Drawing up Botox for the provider
Customer Service Representative
Blue Cross and Blue Shield
09.2021 - 09.2023
- Managed high-stress situations
- Handled escalated calls efficiently
- Answering any questions regarding benefits
- Meeting monthly call quota
Customer Service Manager
Walmart
08.2019 - 09.2021
- Resolved customer complaints
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
Customer Service Representative
Alorica
02.2017 - 09.2019
- Managed high-stress situations effectively
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fixing electronics over the phone
Education
Certificate - Home Health Aide
K And E Medical
Fort Myers, FLDiploma - Medical Assistant
Southern Technical College
Fort Myers, FL10.2023
Diploma -
East Lee County High School
Lehigh Acres, FL05.2017
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Phlebotomy
- EMR / EHR
- CPR
Certification
NHA- medical assistant
CPR/BLS
Timeline
Medical Assistant
Southwest Florida Oral and Facial Surgery
09.2023 - Current
Customer Service Representative
Blue Cross and Blue Shield
09.2021 - 09.2023
Customer Service Manager
Walmart
08.2019 - 09.2021
Customer Service Representative
Alorica
02.2017 - 09.2019
Certificate - Home Health Aide
K And E Medical
Diploma - Medical Assistant
Southern Technical College
Diploma -
East Lee County High School
NHA- medical assistant
CPR/BLS
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