Kierra Brown
Horseshoe Casino
Horn Lake,MS
12
years of professional experience
Dedicated and safety-focused Floor Technician Supervisor with 9 years of experience in commercial floor care, maintenance, and team leadership. Proven ability to manage floor maintenance schedules, operate heavy industrial machinery, and maintain high standards of cleanliness and safety compliance in large-scale facilities. Committed to training staff, optimizing workflow efficiency, and delivering exceptional service.
Work History
Dealer
1 Year- Dealt cards efficiently to ensure smooth gameplay and maintain customer engagement.
- Monitored table games for compliance with gaming regulations and house rules.
- Provided exceptional customer service by addressing player inquiries and resolving issues promptly.
- Assisted in training new dealers on game procedures and casino standards.
Dealer
1 Year 10 Months- Supervised daily cleaning operations to ensure adherence to safety and quality standards.
- Trained and mentored new floor technicians on equipment use and cleaning procedures.
- Implemented efficient workflow processes to enhance productivity in floor maintenance tasks.
- Conducted regular inspections of facilities to identify areas for improvement or additional training needs.
- Managed inventory of cleaning supplies and equipment, optimizing usage and reducing waste.
- Collaborated with management to establish cleaning schedules aligned with client expectations.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Improved floor maintenance quality by implementing effective cleaning techniques and procedures.
- Increased team morale through encouraging their active involvement in decision-making processes related to their daily tasks.
- Reduced workplace accidents by strictly enforcing company safety policies and guidelines.
Floor Technician Supervisor
5 Years 6 Months- Supervised daily cleaning operations to ensure adherence to safety and quality standards.
- Trained and mentored new floor technicians on equipment use and cleaning procedures.
- Implemented efficient workflow processes to enhance productivity in floor maintenance tasks.
- Conducted regular inspections of facilities to identify areas for improvement or additional training needs.
- Managed inventory of cleaning supplies and equipment, optimizing usage and reducing waste.
- Collaborated with management to establish cleaning schedules aligned with client expectations.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Improved floor maintenance quality by implementing effective cleaning techniques and procedures.
- Increased team morale through encouraging their active involvement in decision-making processes related to their daily tasks.
- Reduced workplace accidents by strictly enforcing company safety policies and guidelines.
Lead EVS Floor Technician
3 Years 8 Months- Supervised daily cleaning operations to maintain high standards of cleanliness and safety.
- Trained and mentored junior technicians in proper cleaning techniques and equipment usage.
- Developed schedules for floor maintenance, ensuring optimal coverage and efficiency.
- Implemented quality control measures to enhance service delivery and guest satisfaction.
- Conducted regular inspections of facilities to identify areas requiring maintenance or improvement.
- Enhanced floor cleanliness and hygiene by implementing effective cleaning methods and using advanced equipment.
- Consistently met project deadlines by effectively managing time-sensitive tasks alongside routine responsibilities.
Education
Associate of Science - Healthcare Data Technology
Skills
Memory retention
Dependability
Strong hand-eye coordination
Quick thinking
Excellent customer service
Safety procedures
Cleaning and sanitation
Workplace safety
Chemical handling
Timeline
Dealer
Horseshoe Casino
10.2025 - CurrentRead More
Dealer
Fitzgerald's Casino
07.2023 - 05.2025Read More
Floor Technician Supervisor
Courtesy Cleaning
04.2021 - 2023Read More
Lead EVS Floor Technician
Westgate Tunica Resorts
06.2014 - 02.2018Read More
Coahoma Community College
Associate of Science from Healthcare Data Technology
Read More