Kierra Butler
Summary
Results-driven professional with a strong foundation in customer service, relationship management, and operational efficiency. Expertise in guiding clients through financial processes, coupled with a commitment to enhancing customer experiences. Demonstrated ability to adapt and excel in high-pressure environments while maintaining accuracy.
Overview
7
7
years of professional experience
Work History
Personal Loan Specialist
OneMain Financial
Largo, MD
11.2023 - Current
- Guided customers through the loan process from application to funding.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner.
- Managed high-volume inbound customer calls and inquiries efficiently.
- Communicated with clients to negotiate payment arrangements effectively.
- Maintained accurate records of client interactions and loan processing details.
- Assisted customers in product selection and provided knowledgeable recommendations.
Sales Floor Associate
2nd Ave Thrift Superstore
Camp Springs, MD
08.2022 - 11.2023
- Greeted customers and identified their needs to enhance shopping experience.
- Recommended and assisted customers in locating merchandise to fulfill their needs.
- Answered questions regarding store and merchandise.
- Maintained up-to-date knowledge of sales, promotions, payment policies, and security practices to support customer transactions.
- Computed sales prices, total purchases and received and processed cash and credit payment.
- Organized and sanitized shelves, counters and tables.
Hairstylist
Locs by KB
Bowie, MD
08.2019 - 09.2022
- Consulted with clients to determine desired hairstyle and color preferences.
- Managed appointment scheduling to optimize service flow and minimize wait times.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Developed relationships with new clients through referrals from existing customers.
- Educated clients on hair care products and maintenance techniques for optimal results.
- Educated clients on proper home hair care maintenance techniques.
Personal Assistant
Truth DC
Washington, District of Columbia
11.2019 - 04.2020
- Maintained and updated calendar of meetings and events, organizing activities to support staff scheduling and efficiency.
- Answered telephones, routing calls to appropriate individuals and providing general information to enhance communication.
- Researched and compiled information to assist staff with special projects.
- Ordered equipment and supplies, ensuring adequate inventory to support operational needs.
Education
Bachelor of Science - Business Administration
Bowie State University
Bowie, MD08-2026
Skills
- Loan processing
- Financial Solutions
- Documentation
- Client Relationship Building
- Customer Service
- Communication
- Conflict Resolution
- Time Management
- Proactive
- Adaptability
- Creative Solutions
Timeline
Personal Loan Specialist
OneMain Financial
11.2023 - Current
Sales Floor Associate
2nd Ave Thrift Superstore
08.2022 - 11.2023
Personal Assistant
Truth DC
11.2019 - 04.2020
Hairstylist
Locs by KB
08.2019 - 09.2022
Bachelor of Science - Business Administration
Bowie State University