Kierra Freeman
Longview ,TX
Summary
Dynamic manager with a proven track record at Taco Bell, excelling in team leadership and customer service. Achieved operational efficiency through effective time management and decision-making. Recognized for mentoring staff and enhancing performance, resulting in improved customer satisfaction and streamlined operations. Skilled in shift scheduling and complex problem-solving.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Manager
Taco Bell
Longview, TX, TX
03.2025 - Current
- Managed and motivated employees to be productive and engaged at work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Manage the floor and make sure that the shift is running smoothly
- Maintained professional, organized, and safe environment for employees and customers
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Demonstrated leadership qualities, resulting in rapid promotion.
- Managed inventory levels, placing orders to maintain stock availability.
- Conducted hourly inventory counts of food items to ensure stock accuracy.
- Performed accurate counts of safety equipment to ensure compliance.
Manager
Gym U
Longview, TX, Tx
03.2023 - 11.2024
- Oversaw daily operations, ensuring high standards of customer service and facility maintenance, contributing to a positive customer experience.
- Accomplished multiple tasks within established timeframes.
- Managed costs to maintain budget compliance and support profit growth.
- Executed inventory checks for concession stand to ensure adequate supply levels.
- Created work schedules for staff to optimize coverage and efficiency.
- Delegated booked parties to team members
- Organized and facilitated parties to provide enjoyable experiences for attendees.
- Conducted cash and safe counts at the end of each shift for accuracy.
- Facilitated team meetings to align on goals, expectations, and operational updates, fostering team communication.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Cashier
Wendy's
09.2022 - 03.2023
- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in inventory management by restocking supplies and monitoring product availability.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operation during peak hours.
- Stocked, tagged, and displayed merchandise.
Host
Jalapeno Tree
05.2022 - 09.2022
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Provided menus and informed customers about daily specials to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food service and guest satisfaction.
- Handled customer inquiries and resolved issues promptly, maintaining positive relationships.
- Maintained cleanliness of host area, ensuring a welcoming environment for guests.
- Monitored waitlists and communicated wait times effectively to guests for transparency.
Education
High School Diploma -
Lead Academy
Longview, TXSkills
- Employee scheduling
- Inventory management
- Budget management
- Financial reconciliation
- Safety compliance
- Food safety standards
- Customer service
- Conflict resolution
- Time management
Certification
Serve safe
Timeline
Manager
Taco Bell
03.2025 - Current
Manager
Gym U
03.2023 - 11.2024
Cashier
Wendy's
09.2022 - 03.2023
Host
Jalapeno Tree
05.2022 - 09.2022
High School Diploma -
Lead Academy