Janice Rumsey
Chesapeake,VA
Summary
Driven manager with a proven track record at Chesapeake Regional Hospital, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction and employee productivity through effective communication and strategic performance coaching. Fostered a culture of continuous learning and safety, achieving significant improvements in staff development and operational efficiency.
Overview
26
26
years of professional experience
Work History
Manager
Chesapeake Regional Hospital
06.1997 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Education
Associate Of Applied Science - Radiography
Tidewater Community College
Virginia Beach, VA05.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Meeting facilitation
- Employee Scheduling
- Staff Development
- Performance Coaching
- Performance Appraisal
- Game strategy
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Team Development
- Staff Management
- Staff Training
- Hiring and Training
- Computer Skills
- Employee Coaching and Mentoring
- Problem Resolution
- Customer Relationship Management
- Performance Evaluations
- Shift Scheduling
- Professional and Courteous
- Work Planning and Prioritization
- Performance reviewing
- Goal Setting
- Good Judgment
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Training and Development
- Onboarding and Orientation
- Schedule Management
- Performance Tracking and Evaluation
- Employee Development
- Emergency Response
- Scheduling and Coordinating
- Interpersonal Relations
- Administration and Reporting
- Negotiation
- Process Improvement
Additional Information
OR radiography,
TCC clinical Instructor
Diagnostic Lead
Manager
Timeline
Manager
Chesapeake Regional Hospital
06.1997 - 10.2023
Associate Of Applied Science - Radiography
Tidewater Community College