Janice Rumsey
Chesapeake,VA
Summary
Driven manager with a proven track record at Chesapeake Regional Hospital, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction and employee productivity through effective communication and strategic performance coaching. Fostered a culture of continuous learning and safety, achieving significant improvements in staff development and operational efficiency.
Overview
26
26
years of professional experience
Work History
Manager
Chesapeake Regional Hospital
Chesapeake, VA
06.1997 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Education
Associate Of Applied Science - Radiography
Tidewater Community College
Virginia Beach, VA05.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Meeting facilitation
- Employee Scheduling
- Staff Development
- Performance Coaching
- Performance Appraisal
- Game strategy
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Team Development
- Staff Management
- Staff Training
- Hiring and Training
- Computer Skills
- Employee Coaching and Mentoring
- Problem Resolution
- Customer Relationship Management
- Performance Evaluations
- Shift Scheduling
- Professional and Courteous
- Work Planning and Prioritization
- Performance reviewing
- Goal Setting
- Good Judgment
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Training and Development
- Onboarding and Orientation
- Schedule Management
- Performance Tracking and Evaluation
- Employee Development
- Emergency Response
- Scheduling and Coordinating
- Interpersonal Relations
- Administration and Reporting
- Negotiation
- Process Improvement
Additional Information
OR radiography,
TCC clinical Instructor
Diagnostic Lead
Manager
Timeline
Manager
Chesapeake Regional Hospital
06.1997 - 10.2023
Associate Of Applied Science - Radiography
Tidewater Community College