Kierra Gilford
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Personal Assistant
Allstar Integrity
03.2021 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Used discretion when handling confidential information.
Senior Customer Service Representative
Meador Staffing
10.2020 - 03.2024
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
Customer Service Cashier
Home Depot
06.2018 - 02.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Eisenhower High School
05-2009
Skills
- Time management expertise
- Detail-oriented mindset
- Exceptional organization
- Commitment to quality and service
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Microsoft Excel
- Teamwork and Collaboration
Timeline
Personal Assistant
Allstar Integrity
03.2021 - Current
Senior Customer Service Representative
Meador Staffing
10.2020 - 03.2024
Customer Service Cashier
Home Depot
06.2018 - 02.2021
High School Diploma -
Eisenhower High School
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