Kierra Graves
Douglas,GA
Summary
Provide excellent customer service skills. Strong communicator with management and leadership abilities. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proficient in basic computer skills and microsoft office software.
Overview
13
13
years of professional experience
Work History
Phlebotomist
Coffee Regional Medical Center
Douglas, GA
01.2025 - Current
- Collected blood samples from patients following established safety protocols.
- Assisted patients in understanding procedures and alleviating concerns during blood draws.
- Documented patient information and sample details accurately in electronic systems.
- Collaborated with healthcare team to ensure seamless patient care and communication.
- Trained new staff on phlebotomy techniques and workplace safety standards.
- Maintained a clean, safe, and organized work environment.
Assistant Manager/Key Holder
Roses
Douglas, Georgia
01.2024 - Current
- Trained and mentored team members on company policies and service standards, enhancing team understanding and adherence
- Assigned tasks to department members, supporting associates in meeting customer needs and improving service delivery
- Investigated customer complaints, providing tailored solutions to resolve concerns and foster customer loyalty
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Managed cash drawer drops and prepared daily bank deposits to secure finances
Department Supervisor
Ollie's
09.2022 - 12.2023
- Oversaw employee performance and addressed issues to support achievement of productivity targets
- Trained new employees on overall company and department-specific policies and procedures
- Maintained stock levels, ensured cleanliness and organization, and delivered exceptional customer service to enhance shopping experience
- Designed and built large displays weekly to effectively promote specific products and attract customer attention
Shipping Office Clerk
Spectrum
Douglas, GA
04.2022 - 09.2022
- Organized and maintained documentation for outgoing orders, including invoices, packing slips, and customs forms, facilitating efficient shipping processes.
- Collaborated with vendors to arrange transportation services for large scale deliveries.
- Verified accuracy of shipping information such as addresses, tracking numbers.
- Assisted customers with inquiries regarding order status or delivery times.
- Managed customer service requests via phone or email, enhancing responsiveness and satisfaction.
- Coordinated cross-departmental projects, ensuring timely completion of multiple tasks.
Machine Operator
Southwire
03.2020 - 04.2022
- Set up and adjusted equipment for optimal daily operation, enhancing machine performance
- Operated machines according to detailed instructions, ensuring quality product output
- Complied with company and OSHA safety rules and regulations
- Trained new employees on machine operation, promoting adherence to safety standards and company policies
Floater
Premium Peanut
10.2018 - 03.2020
- Expedited customer orders by picking, packing, and shipping items efficiently according to specific guidelines, ensuring timely delivery
- Provided backup support in multiple departments as needed, demonstrating flexibility and adaptability in fast-paced environments
- Managed time effectively when assigned multiple tasks simultaneously under strict deadlines while remaining organized throughout the process
- Enhanced interdepartmental communication by updating supervisors on inventory levels and discrepancies affecting workflow
- Maintained clean and safe work environment, promoting proper handling of hazardous materials to ensure colleague safety
Machine Operator
Mauser Packaging Solutions
03.2017 - 10.2018
- Set up and ran machinery, producing high-quality products for industrial needs
- Operated various types of machinery, ensuring timely completion of diverse projects
- Set up and adjusted equipment, configuring machines for optimal daily operation
- Complied with company and OSHA safety rules and regulations
Cashier Team Lead
Ole Times Country Buffet
01.2014 - 03.2017
- Processed cash, check, and credit card transactions with high accuracy to ensure smooth transactions
- Greeted customers entering store and addressed needs to enhance shopping experience
- Welcomed customers and helped determine their needs
- Adjusted schedule and took additional shifts to support operational demands
Education
Associate of Science - Management
Colorado Technical University
08-2026
Associates of Science - Medical Administrative Assistant
Ultimate Medical Academy
Skills
- Patient care
- Patient assessment
- Clinical training
- Electronic health records
- Proficiency in software
- Time optimization
- Team collaboration
- Effective communication
- Critical thinking
- Strategic planning
Timeline
Phlebotomist
Coffee Regional Medical Center
01.2025 - Current
Assistant Manager/Key Holder
Roses
01.2024 - Current
Department Supervisor
Ollie's
09.2022 - 12.2023
Shipping Office Clerk
Spectrum
04.2022 - 09.2022
Machine Operator
Southwire
03.2020 - 04.2022
Floater
Premium Peanut
10.2018 - 03.2020
Machine Operator
Mauser Packaging Solutions
03.2017 - 10.2018
Cashier Team Lead
Ole Times Country Buffet
01.2014 - 03.2017
Associate of Science - Management
Colorado Technical University
Associates of Science - Medical Administrative Assistant
Ultimate Medical Academy