Kierra Jackson

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Collected and recorded patient's health history.
• Explained treatment procedures and instructed patients on home care guidelines.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
• Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
• Increased office efficiency by maintaining patient records with up-to-date information.
• Scheduled and confirmed patient appointments.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Worked with pediatric and geriatric patients and assisted with dental cleanings.
• Verified insurance coverage, updated demographic information, and called patients to remind of appointments.
• Operated office equipment, such as fax machines, copiers, and phone systems.
• Provided excellent customer service to both staff and visitors.
• Used computer for various applications, such as database management and word processing.

• Increased team productivity by implementing efficient task delegation and prioritization strategies.
• Led by example through demonstrating strong work ethic, professionalism, and commitment towards achieving goals as a team member.
• Utilized problem-solving abilities during critical situations leading to quicker resolutions without compromising quality.
• Coordinated shift schedules for optimal staffing levels, balancing workload distribution among crew members effectively.
• Developed clear communication channels within the crew, enabling effective information sharing and collaboration.
• Managed daily operations efficiently while adhering to tight deadlines and budget constraints.
• Trained employees in time management and proper ways to complete job duties.

Generated and analyzed weekly reports to track crew performance and identify areas of improvement.