Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kierra Johnson

Experienced Sales Leader
Orlando,FL

Summary

Driven sales professional dedicated to meeting and exceeding sales goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medicare Sales Agent

Together Health
Lake Mary, FL
04.2023 - Current
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Adhered to company initiatives and achieved established goals.
  • Implemented and designed effective marketing strategies to adjust and sell insurance contracts.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Provided advice on financial planning and insurance policies.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Followed up with clients regularly to ensure satisfaction with services provided.

Claims Examiner

Fortegra
Jacksonville, Fl
11.2021 - 09.2023
  • Reviews claims and determines appropriate actions, such as; pay, request additional information, or deny benefits based on the type of coverage, policy provisions and exclusions as defined in the insurance certificate, including endorsement(s) and master policy
  • Enters current claim information into the computer system and verifies that existing information related to the claim and the insured is accurate
  • verbally and in writing to gather or provide information about claims
  • Analyzes information and makes payment or adjustments as needed
  • Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.

PIP Claims Rep

Amica
Orlando, FL
10.2022 - 03.2023
  • Reviewed data to verify validity of claims and determine case management actions.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Reviewed documentation and accounts to gain full picture.
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
  • Determined liability, compensability and benefits due on each claim.

Customer Service Advocate

United Health Care/OptumRx
Jacksonville, Fl
05.2015 - 11.2021
  • Answer calls related to benefit eligibility and prescription status
  • Educate members of their prescription benefits, use of plan, formulary, premium and status of orders
  • Identifying and resolving issues with a first call resolution
  • Assist customers, pharmacies, and physicians with orders
  • Educate members on the details of their prescription benefits, coverage, and policies
  • Meets performance goals established by management
  • Maintain compliance with all Federal (i.e
  • HIPPA), State (i.e
  • The ability to prioritize, and multi-task effectively
  • Provide support to customers through web navigation/SMS/chat/email
  • Password management

Education

Bachelor of Arts - Advertisment

University of Central Florida
Orlando, FL
06.2025

Associate of Arts - Advertisment

Florida State College of Jacksonville
05.2022

Skills

  • Bookkeeping Support
  • Policy Sales
  • Insurance Eligibility
  • Data Entry
  • Customer Needs Assessment
  • 10-key Touch
  • Microsoft Office
  • Client Relations
  • Sales Closing
  • Contract Negotiation
  • B2B and B2C Sales
  • Product and Service Knowledge
  • Excellent Communication

Certification

  • Licensed 6-20 All Lines Claims Adjuster - 2022
  • Licensed 2-40 Resident Health Agent License - 2023

Timeline

Medicare Sales Agent

Together Health
04.2023 - Current

PIP Claims Rep

Amica
10.2022 - 03.2023

Claims Examiner

Fortegra
11.2021 - 09.2023

Customer Service Advocate

United Health Care/OptumRx
05.2015 - 11.2021

Bachelor of Arts - Advertisment

University of Central Florida

Associate of Arts - Advertisment

Florida State College of Jacksonville

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Kierra JohnsonExperienced Sales Leader