Summary
Overview
Work History
Education
Skills
Timeline
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Kierra Massenburg

Littleton,NC

Summary

Well-respected professional with the ability to take initiative and multi-task. Attentive to detail and skilled in providing high-quality customer support for both small businesses and large corporations. Experienced with both office and industrial environments, while also able to thrive in a sales based ecosystem. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

7
7
years of professional experience

Work History

Administrative Associate II

Warren Correctional Institution
Manson, NC
06.2022 - Current
  • Demonstrated strong communication skills by effectively answering customer inquiries through email and phone.
  • Organized and maintained electronic filing systems to ensure document accuracy.
  • Generated daily activity reports.
  • Handled incoming and outgoing correspondence, managing email and mail requests.

Correctional Officer II

Warren Correctional Institution
Manson, NC
01.2021 - 06.2022
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.

Correctional Officer II

Piedmont Correctional Institution
Salisbury, NC
11.2018 - 11.2020
  • Supervised inmate activities and inspected facilities to ensure compliance with standards
  • Attended regular trainings and maintained appropriate certifications.
  • Applied non-violent response tools and physical restraint during problematic situations.

Call Center Customer Service Representative

Alight Solutions
Charlotte, NC
01.2018 - 11.2018
  • Inbound/Outbound Calls Benefit Verification.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Cashier

Dollar Tree
Charlotte, NC
06.2018 - 09.2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.

Sales Associate

Belk
Charlotte, NC
09.2017 - 01.2018
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Education

Bachelor of Science - Criminal Justice

Chowan University
Murfreesboro, NC
05-2017

High School Diploma -

Northampton County High School
Conway, NC
06-2013

Skills

  • Microsoft Office (10 years),
  • Customer Service Skills (9 years),
  • Records Management
  • Cash handling accuracy
  • Trained in defensive tactics
  • First aid and CPR certified
  • Restraint techniques
  • Observation
  • Strategic planning and organization
  • Criminal Justice

Timeline

Administrative Associate II

Warren Correctional Institution
06.2022 - Current

Correctional Officer II

Warren Correctional Institution
01.2021 - 06.2022

Correctional Officer II

Piedmont Correctional Institution
11.2018 - 11.2020

Cashier

Dollar Tree
06.2018 - 09.2018

Call Center Customer Service Representative

Alight Solutions
01.2018 - 11.2018

Sales Associate

Belk
09.2017 - 01.2018

Bachelor of Science - Criminal Justice

Chowan University

High School Diploma -

Northampton County High School
Kierra Massenburg