Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Hi, I’m
Kierra Paca
Operations Manager
Laurinburg,NC
Summary
Overview
8
year of professional experience
1
Language
Work History
Ulta Beauty
Operations Manager
5 2024 - Current
Job overview
- Leading a high-performing team comprising the Merchandise & Service Coordinator along with store associates to complete tasks, responsible for all aspects of store operations, including inventory-related processes, merchandise resets, visual ad sets and pricing compliance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Ulta Beauty
Retail Sales Manager
09.2023 - 05.2024
Job overview
- Ensuring that sales targets/metrics are reached and implementing ways to achieve those goals if goals aren't met
- Responsible for maintaining stocks and managing product displays.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize Ulta Beauty.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
First Citizens Bank
Sales & Service Representative
03.2023 - 08.2023
Job overview
- Sales and Service Representative is responsible for processing transactions and other customer service requests in branch
- Facilitates customer awareness and education of bank capabilities, tools, and resources.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
Winston-Salem State UniversityWinston-Salem, NC
Bachelors of Science in Business Administration
08.2014 - 05.2020
University Overview
- Elected to [Elected Position] for [Student Organization, Fraternity or Sorority] in [Year]
Skills
Microsoft Office (Word, Excel, Powerpoint, Publisher, Access Outlook)
Awards
Awards
Principle of Accounting High Achievers, 03/01/17Timeline
Retail Sales Manager
Ulta Beauty
09.2023 - 05.2024
Sales & Service Representative
First Citizens Bank
03.2023 - 08.2023
Winston-Salem State University
Bachelors of Science in Business Administration
08.2014 - 05.2020
Operations Manager
Ulta Beauty
5 2024 - Current
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