Kierra Pace
Atlanta,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Care Advocate
Pearl Interactive Network
07.2025 - Current
- Answer inbound calls from Express Script patients
- Answer questions about pharmacy benefits
- Schedule refills, renewals and exception refills for patients
- Assist patients with address changes, registration to the web portal, updating payment information and communication preferences
- Track prescription orders for patients
- Check the status of claims and prior authorizations
- Price medications for home delivery and retail pharmacies
- Search retail pharmacies for patients
- Handle inbound calls from licensed pharmacists
- Assist and urge members to get STS (short term supply) of medication from their local pharmacy when low on medication and experiencing a delay with their prescription order
Healthcare Advocate
Alorica
09.2024 - 01.2025
- Answered inbound calls from United Healthcare Members
- Answer inquiries about healthcare insurance benefits and prescription plan benefits
- Research claims and reimbursement statuses
- Schedule doctors appointments for elderly members and sent out reminders
- Email and mail out plan documents such as EOB, Formulary and insurance card replacements to members
- Speak with healthcare providers to gather necessary information for claim processing
- Provide detailed explanations of health plans to members
- Answer questions about co-pay, deductibles, OOP maximum
- Priced medication for members
- Keep member profiles up to date by entering any new contact details
Fuel Clerk
Kroger
Douglasville, GA
11.2022 - 05.2023
- Assist customers with pump issues and questions
- Receive and log fuel deliveries
- Monitor cash control and balance drawer after each shift
- Secure all funds in safe
- Assist with creating schedules for associates to provide adequate department coverage
- Stock goods and continuously ensure shelves are stocked
- Responsible for ordering supplies.
- Assisted HR manager with ensuring new hires completed compliance and safety training
- Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items needing repair
- Report all safety risks, issues, accidents, and illegal activity, including robbery, theft, or fraud.
Trainer
DHL E-Commerce
Union City, Georgia
09.2018 - 07.2019
- Ensures employees in training are on task with work duties as needed and report any areas of concern to the Training Manager
- Conducts on-the-job continuous training, cross-training, and retraining, including safety methods and production standards for employees in the distribution center Operations department
- Supports the creation of job breakdowns, job aids, and job Instructions that are used to train front-line staff.
- Responsible for creating daily reports of training activities in designated tools, documents, and shared sites
- Collaborates with the Operations management team on employees' progress and recommends actions for improvement.
- Provide feedback to the Training Manager on course effectiveness based on observations/student feedback and recommend changes.
- Supports with reporting on the training program results and performance.
- Delivers various training mediums: operations floor training, online learning, classroom learning, and others.
- Maintains and supports training for new process Implementations.
Packer Logistics Associate
Walmart
Union City, Georgia
11.2017 - 05.2018
- Process, package, and ship orders accurately
- Organize stocks and maintain inventory
- Inspect products for defects and damages
- Examine ingoing and outgoing shipments
- Organize warehouse space
- Receive, unload, and place incoming inventory items appropriately
- Check, verify, and fill customer invoices
- Abide by all company safety and hygiene regulations
- Contribute ideas on ways to improve or optimize warehousing procedures
- Keep warehouse clean and organized daily
- Complete projects and special assignments by establishing objectives; determining priorities; managing time; gaining the cooperation of others; monitoring progress; problem-solving; adjusting plans.
- Facilitate and communicate organizational policies and programs; ensure labor law and regulatory compliance
Customer Service Associate
Amazon
10.2016 - 10.2017
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
Education
Business Management Certificate - Human Resources Management
Associates of Applied Business - Business Management
Skills
- EPIC
- Peoplesoft
- Microsoft Office
- WPM: 45
- Microsoft Teams
- Call handling
- Claims processing
- Benefit explanation
- Medication pricing
- Patient advocacy
- Data entry accuracy
- Appointment scheduling
- Follow-up care
- Policy understanding
- Patient identity verification
Timeline
Patient Care Advocate
Pearl Interactive Network
07.2025 - Current
Healthcare Advocate
Alorica
09.2024 - 01.2025
Fuel Clerk
Kroger
11.2022 - 05.2023
Trainer
DHL E-Commerce
09.2018 - 07.2019
Packer Logistics Associate
Walmart
11.2017 - 05.2018
Customer Service Associate
Amazon
10.2016 - 10.2017