Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DESTINY BULLOCK

Wilson,NC

Summary

Reliable Healthcare Professional committed to improving patient care. Knowledgeable about supporting best practices in compliance and healthcare management. Dedicated to provide exceptional care to all patients that will utilize my abilities and qualifications to further my passion in the healthcare industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Care Advocate

Foundever Cigna Accredo
12.2022 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Responded to patients concerns and questions with compassionate and knowledgeable service.
  • Resolved problems with areas such as billing, insurance, and claims processing.
  • Data entering new prescription and refill requests for patients.
  • Inquiring patients about their prescription orders and co payments.

Call Center Representative

RM Family Medical Center
06.2021 - 12.2022
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Maintaining large amounts of inbound and outbound calls calls for patients patient inquires in a timely manner.
  • Scheduling and rescheduling patient appointments.
  • Inputting insurance authorizations.

Medical Receptionist

Emerge Ortho
03.2019 - 06.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Verified insurance coverage for appointments and collected co-payments as required.

Income Crisis Consultant

Department Of Social Services
11.2018 - 03.2019
  • Provided emotional support and crisis intervention to individuals in distress.
  • Processing applications and funding for customers.
  • Providing critical resources and support to individuals in crisis.
  • Coordinating legal intervention, outreach, referrals, services, and more.
  • Data entry, NCFAST, uploading documents into Compass.

Pharmacy Technician

CVS Pharmacy
08.2016 - 11.2018
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.

Cashier

Chick-fil-A
06.2015 - 08.2018
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Executed 2nd Mile Service

Education

NC DENTAL U
Smithfield, NC
01.2023

Associate of Applied Science - AAS General Education

Pitt Community College
Winterville, NC
05.2020

High School Diploma -

James Hunt High School
Wilson, NC
06.2018

Skills

  • Medical Terminology
  • Excellent knowledge of Microsoft Word, Excel, Power Point, Google Sheets, etc
  • EMR Systems - Athena, Epic, eClinicalWorks
  • Data Entry
  • Claims Processing
  • Care Planning
  • Team Work
  • Leadership
  • Time Management
  • Problem Solving
  • Effective Communication
  • Computer Efficiency

Certification

  • Licensed Pharmacy Technician - 2016
  • Dental Assistant - 2023
  • BLS Certification - 2023
  • Phlebetomist - 2023

Timeline

Patient Care Advocate

Foundever Cigna Accredo
12.2022 - Current

Call Center Representative

RM Family Medical Center
06.2021 - 12.2022

Medical Receptionist

Emerge Ortho
03.2019 - 06.2021

Income Crisis Consultant

Department Of Social Services
11.2018 - 03.2019

Pharmacy Technician

CVS Pharmacy
08.2016 - 11.2018

Cashier

Chick-fil-A
06.2015 - 08.2018

NC DENTAL U

Associate of Applied Science - AAS General Education

Pitt Community College

High School Diploma -

James Hunt High School

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DESTINY BULLOCK