Ramya Johnson
Little Rock,AR
Summary
Experienced healthcare and mental illness professional with a strong background in providing exceptional client support. Committed to maintaining high levels of satisfaction and loyalty. Known for top-notch communication skills and problem-solving abilities. Excels at handling multiple tasks simultaneously for efficient and effective service delivery. Proven track record of consistently improving operational processes. Dedicated to enhancing the overall healthcare experience for individuals in need.
Overview
8
8
years of professional experience
Work History
Patient Care Advocate
UnitedHealthcare
Remote
12.2021 - 03.2025
- Assisted retired members with health insurance claims, billing, and medications Contacted physician offices on behalf of members
- Advocated for members' needs and concerns
- Provided support and guidance to members in navigating the healthcare system Collaborated with healthcare providers to ensure members received quality care
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Provided education about healthcare services available through public programs such as Medicaid and Medicare.
- Provided crisis intervention services during times when a patient was experiencing an emotional breakdown due to stressors associated with a medical condition.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Behavioral Health Aide
Arkansas State Hospital
Little Rock, AR
04.2019 - 12.2021
- Offer emotional support and encouragement to individuals with mental health issues, helping them cope with their emotions and providing a non-judgmental space to express their feelings
- Observe the behavior and progress of clients, noting any changes or concerns
- Assist clients with daily living activities, such as personal hygiene, meal preparation, etc
- Respond to crisis situations, providing immediate support and ensuring the safety of clients until further help arrives
- Advocate for clients, ensuring their rights and needs are respected and addressed within the mental health care system
Customer Service Representative
Walgreens
Little Rock, AR
07.2017 - 03.2019
- Restocked merchandise to ensure shelves were always well-stocked
- Managed cash transactions accurately and efficiently
- Provided exceptional customer service by greeting and assisting customers with their needs Ensured customer satisfaction by going above and beyond to meet their needs
Education
High School Diploma - General
Hall High School
Little Rock, AR05.2019
Skills
- Relationship building
- Healthcare operations
- Behavior redirection
- Case management
- Insurance practices
- Behavioral management
- Documentation
- Organizational skills
- Verbal and written communication
- HIPAA compliance
- Claims processing
- Healthcare
- Customer service
- Computer skills
- Front desk
- Cash handling
- Medical Terminology
- Mental Health Services
- Microsoft office
- Computer literacy
- Time management
- Typing
- Scheduling
- Monitoring tools
- Progress documentation
- Patient care
- Appointment scheduling
- Multitasking
- Medical terminology
Timeline
Patient Care Advocate
UnitedHealthcare
12.2021 - 03.2025
Behavioral Health Aide
Arkansas State Hospital
04.2019 - 12.2021
Customer Service Representative
Walgreens
07.2017 - 03.2019
High School Diploma - General
Hall High School