Taonga Mwanza
Orlando,Florida
Summary
Customer Service Representative with 1 year experience working in health care. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
4
4
years of professional experience
Work History
Patient Care Advocate
AllianceRx Walgreens Pharmacy
11.2022 - Current
- Coordinate scheduling and delivery of medications to physician's offices and patient's homes.
- Communicates and collect copay amounts.
- Triage patients to different departments depending on needs.
- Collaborates with internal members from various departments to ensure patients get medication in a timely manner.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Checked patient insurance, demographic, and health history to keep information current.
Consumer Access (Temp)
Medasource
07.2022 - 09.2022
- Epic Support
- Ensured eligibility and benefits were updated and thorough to support post-care financial needs
- Called insurance companies to obtain benefits information
- Ensured patient accounts were assigned appropriate payor plans
- Maintained current and thorough knowledge of online eligibility and precertification tools.
Referral Specialist
Orlando Health
11.2020 - 04.2021
- Initiated referral and authorization process for all services and visits.
- Completed registration and obtained new authorizations for new and established patients as well as diagnostic testing.
- Ensured verification of financial information and insurance.
- Worked closely with medical staff to facilitate optimal patient care.
- Provided patients with referral information for other physicians and facilities.
Customer Service Associate
Gideon Toal Management Services
11.2019 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Compiled customer feedback to recommend improvements to management.
- Maintained knowledge of all products and services to effectively promote, upsell, and cross-sell.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
Associate of Science - Nursing
Seminole State College of Florida
Sanford, FL06.2025
No Degree - Medical Office Specialist
Valencia College
Orlando, FL09.2021
Bachelor of Arts - Business Administration
The Copperbelt University
Zambia10.2019
Skills
- Verbal and Written Communication
- Medication Scheduling
- Customer Experience
- Medical Terminology
- Investigate Complaints
- Insurance knowledge
- EPIC
- Insurance Verification
- Critical Thinking
- Team work
- Merchandise Orders and Exchanges
- Inbound and Outbound Call Handling
Timeline
Patient Care Advocate
AllianceRx Walgreens Pharmacy
11.2022 - Current
Consumer Access (Temp)
Medasource
07.2022 - 09.2022
Referral Specialist
Orlando Health
11.2020 - 04.2021
Customer Service Associate
Gideon Toal Management Services
11.2019 - 04.2020
Associate of Science - Nursing
Seminole State College of Florida
No Degree - Medical Office Specialist
Valencia College
Bachelor of Arts - Business Administration
The Copperbelt University
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