Kierra Slaughter
Carrollton,TX
Summary
Experienced Customer Service Representative with a track record of resolving customer issues and fostering long-term loyalty. Proficient in utilizing support software to monitor and address customer concerns. Collaborative team player, working closely with colleagues for a comprehensive approach to the customer service life cycle.
Overview
4
4
years of professional experience
Work History
Billing Specialist
Shermco Industries
07.2024 - 09.2024
- Receive and organize incoming payments, performing verification of credibility
- Prepare and post bills, invoices, and receipts
- Monitor the status of accounts and balances, checking them for inconsistencies
- Verify the validity of debit accounts
- Manage the accounts receivable database, adding new accounts or missed payments into it
- Reach out to customers to inform them about their outstanding debts and deadlines, or to provide them with support
- Prepare detailed and informative on billing activity
Accounts Receivable Specialist/Customer Service Representative
Hydradyne
Fort Worth, TX
04.2023 - 07.2024
- Posts customer payments by recording cash, check, and credit card transactions
- Verifies validity of account discrepancies by obtaining and investigating information from sales and customer service
- Resolves collections by examining customer payment plans, payment history, and credit lines
- Accomplishes accounting and organization mission by completing related results as needed
- Maintain the billing system
- Generate invoices and account statements
- Produce monthly financial and management reports
Customer Service Representative/Collections Specialist II
Kubota Credit Corporation
Grapevine, TX
09.2020 - 04.2023
- Responds to customer inquiries and maintain customer accounts according to specific guidelines and procedures
- Communicates with customer, by telephone, by email or regular correspondence, by fax, or over the internet
- Manage incoming calls and customer service inquiries
- Troubleshoots problems with computer systems which includes troubleshooting hardware and software, e-mail, network and equipment problems
- Makes repairs and correction when required
- Identify and assess customer needs to achieve satisfaction
- Resolves overdue bills and collects payments from customers all while protecting their employer's financial assets
- Requests and pursues payment on delinquent accounts
- Maintains log of payment promises and pertinent account details
- Schedules follow-up communication with customers
Education
Bachelor Of Accounting - Accounting And Finance
Northwestern State University of Louisiana
Natchitoches, LAHigh School -
Natchitoches Central High School
Natchitoches, LA12.2011
Skills
- Time management
- Excellent people skills
- Scheduling
- Strong written and oral communication
- Independent problem solver
- Project management
- Customer satisfaction
- Microsoft Office
- Troubleshooting VPN
- Proactive
- Data entry
- Call center
- Detail oriented
- Attention to detail
- Adaptability
- Help desk
Timeline
Billing Specialist
Shermco Industries
07.2024 - 09.2024
Accounts Receivable Specialist/Customer Service Representative
Hydradyne
04.2023 - 07.2024
Customer Service Representative/Collections Specialist II
Kubota Credit Corporation
09.2020 - 04.2023
High School -
Natchitoches Central High School
Bachelor Of Accounting - Accounting And Finance
Northwestern State University of Louisiana