Kierra Wesley
Gilbert,AZ
Summary
Proven leader and efficient multitasker, adept in critical thinking and problem-solving. Skilled in verbal and written communication, fostered teamwork, and enhanced productivity across teams. Hardworking and passionate job seeker with strong organizational skills eager to secure teaching position. Ready to help team achieve company goals. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
Choice Healthcare Services
06.2023 - Current
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during billing process.
- Audited patient accounts for accurate credits and balances. After audits, submitted requests for patient refunds or mailed statements to patients.
- Reduced outstanding patient balances, implementing effective follow-up strategies that encouraged timely payments.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
- Improved efficiency in reconciling accounts with consistent track record of meeting deadlines.
- Reduced financial discrepancies by diligently reviewing account statements and identifying errors.
Medical Biller and Coder
Eye and Laser Center
05.2021 - 06.2023
- Correctly coded and billed medical claims for various hospital and in office visits.
- Reduced claim denials through verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
Supervisor
Chick-fil-A
06.2018 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Team Lead
Chick-fil-A
06.2016 - 06.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as role model for team members by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH08.2021
Skills
- Critical Thinking
- Teamwork orientation
- Verbal and written communication
- Problem-Solving
- Time Management
- Multitasking
Certification
- AZ Teaching Certificate - estimated completion 03/2025
Timeline
Patient Financial Services Representative
Choice Healthcare Services
06.2023 - Current
Medical Biller and Coder
Eye and Laser Center
05.2021 - 06.2023
Supervisor
Chick-fil-A
06.2018 - 04.2021
Team Lead
Chick-fil-A
06.2016 - 06.2018
Bachelor of Science - Psychology
Southern New Hampshire University
- AZ Teaching Certificate - estimated completion 03/2025
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