Lynsey Eberle
Glasgow,MT
Summary
Detail-oriented Patient Financial Services Representative with proven skills in claims processing and insurance verification. Committed to ensuring HIPAA compliance and enhancing patient satisfaction through effective billing inquiry resolution.
Overview
7
7
years of professional experience
Work History
Patient Financial Services Representative
Frances Mahon Deaconess Hospital
Glasgow, MT
11.2021 - Current
- Processed patient insurance claims efficiently, ensuring compliance with hospital policies and regulations.
- Resolved billing inquiries and discrepancies, enhancing patient satisfaction and trust in financial processes.
- Collaborated with healthcare providers to verify patient eligibility and coverage details for services rendered.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Reduced outstanding patient balances, implementing effective follow-up strategies that encouraged timely payments.
- Improved accuracy of patient billing through meticulous verification of insurance coverage and benefits.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Maintained up-to-date knowledge of insurance regulations, ensuring compliance and minimizing risk of claim denials.
- Verified insurance information to enhance accuracy of claims submissions.
Youth Case Manager
Youth Dynamics
Glasgow, MT
08.2019 - 11.2021
- Developed individualized care plans for at-risk youth to address emotional and behavioral challenges.
- Coordinated with community resources to link youth with educational, vocational, and mental health services.
- Monitored progress of clients through regular assessments and adjusted interventions as needed.
- Provided crisis intervention services when necessary, ensuring the safety and well-being of all program participants.
Education
Bachelor of Science - Management
Colorado Technical University
Online07-2026
Skills
- Claims processing
- Insurance verification
- Medical terminology
- Medical billing
- Critical thinking
- Customer service
- Self motivation
- HIPAA compliance
- Verbal and written communication
- Analytical and critical thinking
Timeline
Patient Financial Services Representative
Frances Mahon Deaconess Hospital
11.2021 - Current
Youth Case Manager
Youth Dynamics
08.2019 - 11.2021
Bachelor of Science - Management
Colorado Technical University