Kierra White
Little Rock,AR
Summary
Dynamic customer service professional with a proven track record at Sutherland, adept at resolving complex issues and enhancing client satisfaction. Skilled in data entry and performance tracking, I excel in optimizing workflows and fostering strong customer relationships, contributing to business growth and retention through tailored solutions and empathetic communication.
Overview
2026
2026
years of professional experience
Work History
Scholarships Rep
Sutherland
01.2025 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Customer Service Representative
Covenir
02.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Access Coordinator
Baptist Health
2019 - 2022
- Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
- Optimized facility utilization by effectively managing room assignments and resource allocation.
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
Education
Eldorado High School
Eldorado, ARSkills
- Customer support
- Customer relations
- Data entry proficiency
- Client services
- Staff training
- Records management
- Paperwork processing
- Telephone reception
- Client service
- Technical troubleshooting
- Sales support
- Performance tracking
- Business growth and retention
- Systems and software expertise
- Lead prospecting
- Sales reporting
Timeline
Scholarships Rep
Sutherland
01.2025 - Current
Customer Service Representative
Covenir
02.2021 - 11.2022
Access Coordinator
Baptist Health
2019 - 2022
Eldorado High School