Summary
Overview
Work History
Education
Skills
Timeline
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Kierra Williams

Henrico,VA

Summary

Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

8
8
years of professional experience

Work History

Healthcare Recruiter

Maxim Healthercare Services
10.2022 - Current
  • Healthcare recruiters find, evaluate, and hire qualified professionals for open positions for private duty and skilled nursing
  • Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
  • Maintained comprehensive knowledge of industry trends, market conditions, and competitor activities to maximize recruitment success.
  • Assisted in the development of marketing initiatives that increased brand awareness and generated new business opportunities.
  • Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.

Biling and Patient Specialist

Bon Secour Mercy Health
11.2021 - 10.2022
  • Collect and enter patient demographic and insurance data into a computer database to establish the patient's medical record and determine eligibility for benefits for specific services rendered
  • Comply with HIPAA privacy and security regulations to protect patients' medical records and information. Determine patient financial needs and refer eligible patients to proper county, state or federal agencies to obtain financial assistances.
  • Improved overall clinic operations by implementing new policies and procedures based on best practices.

Sr, Dispute Intake Representative

Capital One
05.2019 - 10.2021
  • Responsible for moderately complex research and analysis of account activity to assess levels of risk
  • Takes appropriate corrective action through customer contact to verify legitimate usage
  • Investigates account activity to identify fraud, verify account activity and customer identity, properly track and store claim information
  • Assisted in the development of training materials for new Intake Representatives, contributing to overall team success.
  • Worked effectively in fast-paced environments.

Administrative Assistant

Virginia Commonwealth University Student Commons
12.2016 - 12.2018
  • Responsible for answering a wide variety of inquiries that come into the main information center for the university
  • Information Assistants need a balance of representing the university while sharing a personal student perspective and the ability to tolerate and adapt to a wide range of situations
  • Responsible for monitoring and instancing with events taking place in the Student Commons, this includes set up, advertising, and problem solving.

Tenant Surveyor

CoStar Group, Inc.
12.2017 - 04.2018
  • Responsibilities include investigating commercial tenants by making phone calls with the tenants to gather intelligence and verifying business decision makers at each tenant location
  • Tenant surveyors are also responsible for determining future moves and occupancy, documenting tenant movement within certain markets, and accurately capturing information obtained through phone interviews into our database.

Education

Bachelor of Science - Business

Virginia Commonwealth University
Richmond
12.2020

Associate of Science - Social Science

Reynolds Community College
Richmond, VA
01.2016

Skills

Healthcare Industry Knowledge

Candidate Sourcing

Performance Tracking

Employee Relations

Timeline

Healthcare Recruiter

Maxim Healthercare Services
10.2022 - Current

Biling and Patient Specialist

Bon Secour Mercy Health
11.2021 - 10.2022

Sr, Dispute Intake Representative

Capital One
05.2019 - 10.2021

Tenant Surveyor

CoStar Group, Inc.
12.2017 - 04.2018

Administrative Assistant

Virginia Commonwealth University Student Commons
12.2016 - 12.2018

Bachelor of Science - Business

Virginia Commonwealth University

Associate of Science - Social Science

Reynolds Community College

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Kierra Williams