Kierra Wright
Chesterfield,MI
Summary
Customer-focused and proactive customer service professional with 9+ years of experience in fast-paced environments including emergency response, corrections, healthcare, and corporate settings. Adept at handling high call volumes, resolving conflicts, and ensuring high levels of satisfaction. Known for strong communication, time management, and teamwork skills, with an ability to stay composed under pressure.
Overview
10
10
years of professional experience
Work History
Youth Specialist
Macomb County Juvenile Justice Center
09.2024 - Current
- - Supervise youth in living quarters and enforce facility regulations.
- - Provide supervisors with oral and written reports of resident disturbances, rule violations, and unusual occurrences.
- - Counsel residents and respond to legitimate questions and concerns.
Correction Officer
Juvenile Detention Center
10.2023 - 08.2024
- - Monitored and ensured the security and safety of juvenile residents.
- - Conducted regular rounds and cell searches for contraband.
- - Provided behavioral counseling and supported hygiene and housekeeping routines.
- - Documented daily activities and incident reports in accordance with facility policies.
- - Assisted in the distribution of meals, supplies, and escorted medical staff.
Emergency Services Deployment Operator (911 Operator)
Detroit Police Department
09.2021 - 09.2023
- - Handled emergency and non-emergency calls, dispatching units and calming distressed callers.
- - Maintained accurate logs and databases for law enforcement use.
- - Testified in court as needed and reported false calls.
- - Monitored ongoing emergencies and supported first responders.
Human Resource Assistant (Remote)
Aerotek (Amazon)
01.2021 - 09.2021
- - Managed employee absence claims and handled high-volume employee queries.
- - Applied HR policies to assess and resolve cases, escalating when needed.
- - Maintained SLA compliance and used case management systems for documentation.
Patient Care Coordinator
AllianceRx Walgreens Prime
03.2018 - 03.2020
- - Provided support in an inbound call center for pharmacy and insurance services.
- - Verified insurance, placed orders, and maintained accurate records.
- - Trained new employees and contributed to special projects.
Customer Service Representative
Archway Marketing
05.2015 - 01.2018
- - Handled inbound calls for clients including Kia, Bayer, and Neutrogena.
- - Placed orders, answered inquiries, and escalated service issues.
- - Entered and maintained customer information in databases.
Education
Bachelor of Science - Criminal Justice
Eastern Michigan University
Ypsilanti, MI12.2020
Associate of Science - undefined
Wayne County Community College
Detroit, MI06.2017
High School Diploma - undefined
Oak Park High School
Oak Park, MI06.2014
Skills
- Time Management
- Conflict Resolution
- Computer Proficiency
- Emergency Communication
- Documentation & Reporting
- Customer Service Software
- Team Collaboration
- Policy & Procedure Compliance
Timeline
Youth Specialist
Macomb County Juvenile Justice Center
09.2024 - Current
Correction Officer
Juvenile Detention Center
10.2023 - 08.2024
Emergency Services Deployment Operator (911 Operator)
Detroit Police Department
09.2021 - 09.2023
Human Resource Assistant (Remote)
Aerotek (Amazon)
01.2021 - 09.2021
Patient Care Coordinator
AllianceRx Walgreens Prime
03.2018 - 03.2020
Customer Service Representative
Archway Marketing
05.2015 - 01.2018
Bachelor of Science - Criminal Justice
Eastern Michigan University
Associate of Science - undefined
Wayne County Community College
High School Diploma - undefined
Oak Park High School
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