KIERRA A. HART
Beale Air Force Base,CA
Summary
United States Air Force veteran with 3 years of experience in Fusion Intelligence. Experienced as a Fusion Intelligence Analyst developing, exploiting, and recognizing information. Ability to utilize all source intelligence information to produce and present topical high-interest technical and operational intelligence briefings to all levels of command.
Overview
7
7
years of professional experience
Work History
Military Intelligence Analyst
United States Air Force
09.2020 - Current
- Performs detailed analysis to reveal target network communications nodes, structures, operating procedures, and
mediums for additional exploitation. - Performed diagnostics and testing keep systems working as expected
- Develops and employs techniques to collect, identify, and exploit target networks and operating characteristics.
- Communicated complex computer information into easy-to-understand terminology for non-technical individuals
- Upheld code of conduct and maintained professionalism in stressful situations
- Uses all source intelligence information to produce and present topical high-interest technical and operational intelligence briefings to all levels of command.
- Provides analysis of Information Operations activities and support to Air and Space Operations Centers and supported commanders.
Server
Red Crab Seafood
04.2019 - 09.2020
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Greeted incoming guests and managed accurate seating based on customer desires and server loads
- Kept register accurate through correct billing, payment processing and cash management practices
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
- Worked with POS system to place orders, manage bills, and handle complimentary items.
BayHost/Server
TopGolf
12.2018 - 04.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working and playing environment
- Maintained energy and enthusiasm in fast-paced environment
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Hostess
Houston's, Hillstone Restaurant Group
12.2018 - 04.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Collected information from arriving customers to seat groups or place them on waitlist
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Bank Teller
Wells Fargo
06.2017 - 08.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times
Team Leader
Chick-Fil-A
04.2016 - 12.2017
- Provided exceptional customer service by greeting customers, taking customer orders, and completing transactions on POS System
- Completed forms in accordance with company procedures before given deadline
- Maintained scheduling and event calendars
- Demonstrated exceptional customer service and selling skills
- Operated drive-thru window by completing customer orders using POS
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
High School Diploma -
Lake Worth Community High School
05.2017
Skills
- Written and verbal communication
- Problem Solving
- Teamwork and collaboration
- Active listening
- Microsoft Office Certification
- Leadership
- Technical and Support Services
- Research and Analysis
- Client Rapport-Building
- Data Security and Validation
Additional Information
- Top Secret security clearance
Timeline
Military Intelligence Analyst
United States Air Force
09.2020 - Current
Server
Red Crab Seafood
04.2019 - 09.2020
BayHost/Server
TopGolf
12.2018 - 04.2019
Hostess
Houston's, Hillstone Restaurant Group
12.2018 - 04.2019
Bank Teller
Wells Fargo
06.2017 - 08.2018
Team Leader
Chick-Fil-A
04.2016 - 12.2017
High School Diploma -
Lake Worth Community High School
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