Kiersten Atkins
Spring,TX
Summary
Driven and forward-thinking team player, adept at problem-solving and delivering exceptional customer service. Seeking a role within a dynamic team environment where I can apply my existing skills to contribute to organizational success while fostering continuous learning and career growth opportunities.
Overview
6
6
years of professional experience
Work History
Office Administrator
Leslie Goldfarb, D.D.S
05.2021 - 02.2024
- Managed IT and led the transformative initiative of integrating a cutting-edge electronic medical record system and the conversion to electronic charting across the entire office and drove the management of change process. This encompassed training all staff members to ensure seamless adoption of the new system which optimized business performance.
- Leveraged diverse communication skills to focus on patient and vendor relationship management to streamline scheduling to maximize daily appointments. This improved time management, productivity, boosted operational capacity, revenue, and overall productivity of the practice.
Administrative Assistant
Advanced Endodontics of NYC, P.C
08.2020 - 05.2021
- Handled all office logistics, including financial management of expenses, supplier negotiations, and payroll preparation, enabling smooth operations and financial stability for the practice. Navigated complex patient provider schedules to optimize available time slots. Communicated with patients to address treatment inquiries and financial arrangements, always prioritizing customer service excellence and patient care standards.
Scribe Ambassador
ScribeAmerrica
11.2019 - 10.2020
- Worked with ScribeAmerica regional directors and partner hospital organizations to develop and implement innovative scribe programs, emphasizing HR principles for talent management aligned with organizational needs and goals. Led marketing and recruitment efforts to attract and onboard new scribes, coordinating events and campaigns in line with HR strategies for talent acquisition and workforce development.
- Conducted regular performance evaluations to support talent management decisions, aligning employee development with performance fostering a culture of continuous improvement.
Chief Scribe Site Administrator
ScribeAmerica
06.2018 - 11.2019
- Implemented streamlined communication strategies and managed scheduling for a team of 25 emergency department personnel, fostering enhanced collaboration among scribes, medical staff, and hospital personnel. Led collaborative efforts to assess productivity and identify staffing needs.
- Facilitated team meetings and coaching sessions to promote continuous performance improvement aligned with HR objectives and departmental goals.
Education
Bachelor’s of Science -
University of New England
Master’s of Science -
Long Island University
Skills
- Communication
- Customer Service
- Critical Thinking & Problem Solving
- Time Management
- Adaptability
- Microsoft Office
- Google Suite
Timeline
Office Administrator
Leslie Goldfarb, D.D.S
05.2021 - 02.2024
Administrative Assistant
Advanced Endodontics of NYC, P.C
08.2020 - 05.2021
Scribe Ambassador
ScribeAmerrica
11.2019 - 10.2020
Chief Scribe Site Administrator
ScribeAmerica
06.2018 - 11.2019
Bachelor’s of Science -
University of New England
Master’s of Science -
Long Island University
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