Kiersten Groover
Bloomington,IN
Summary
Dynamic Executive Team Leader with a proven track record in customer relations, team development, and cross-functional leadership. Expertise in training, performance management, and implementing strategies that enhance team engagement and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Team Leader - Service and Engagement
Target
Bloomington, IN
04.2022 - Current
- Optimized daily operations to enhance overall store functionality.
- Trained and mentored team members on exemplary customer service standards.
- Conducted performance evaluations regularly and provided constructive feedback.
- Established a positive service attitude in alignment with company guidelines.
- Monitored customer feedback data to assess product and service effectiveness.
- Developed strategies to boost team performance, morale, and engagement.
Executive Team Leader - Specialty Sales
Target
Bloomington, IN
11.2021 - 04.2022
- Developed and executed merchandising strategies to enhance product displays.
- Collaborated with cross-functional teams for successful promotional events and seasonal initiatives.
- Implemented innovative solutions to improve operational efficiency while upholding quality standards.
- Conducted department walkthroughs to identify and address issues related to cleanliness and stock levels.
- Coordinated with company departments to ensure cohesive branding and strategic product placement.
Specialty Sales Team Leader
Target
Bloomington, IN
10.2014 - 11.2021
- Trained and mentored new team members on advanced sales techniques and customer service skills.
- Collaborated with management to establish sales objectives and enhance overall performance.
- Fostered a positive team environment through effective communication and ongoing support.
- Set clear team goals, recognized individual achievements, and rewarded exceptional performance.
Education
Some College (No Degree) - Media Studies
Indiana University
BloomingtonSkills
- Customer relations
- Team development
- Cross-functional leadership
- Performance management
- Leadership and communication
- Strategic planning
- Operations management
Accomplishments
- Mental Health Ally for the district
- Diversity, Equity, and Inclusion Captain for the district
Certification
- Diversity, Equity, and Inclusion certification from ECornell
References
References available upon request.
Timeline
Executive Team Leader - Service and Engagement
Target
04.2022 - Current
Executive Team Leader - Specialty Sales
Target
11.2021 - 04.2022
Specialty Sales Team Leader
Target
10.2014 - 11.2021
Some College (No Degree) - Media Studies
Indiana University