Hi, I’m
KIERSTEN JACKSON
Jacksonville,United States
It is never too late to be what you might have been.
George Eliot
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
5
years of professional experience
Work History
Mayo Clinic
Operations Specialist
07.2022 - Current
Job overview
- Assisted various departments with change by communicating new improvement plans and expectations.
- Improved organizational filing systems for confidential patient records, resulting in improved accessibility and efficiency.
- Received and evaluated applications to look for missing and inaccurate information.
- Developed and updated tracking spreadsheets using Microsoft Excel and Epic EMR software databases.
- Conducted primary source verifications such as background checks and board certifications.
San Juan Animal Hospital
Veterinary Receptionist
06.2021 - 04.2022
Job overview
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Answered owner animal health questions and advised on best care practices.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Academy Sports + Outdoors
Customer Service Representative
09.2018 - 06.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Florida State College At Jacksonville, Jacksonville, Florida
Associate of Arts from Digital And Multimedia Technology
10.2022
University Overview
- Awarded Technical Certificate of Digital and Multimedia Technology in December 2022
- Dean's List Fall 2022
- Honor Roll 2018-2022
- 3.5 GPA
Frank H. Peterson Academies of Technology, Jacksonville, Florida
High School Diploma
06.2018
University Overview
- Professional development completed in Adobe Creative cloud and suite
Skills
- Confidentiality and Data Protection
- Research and Analytical Skills
- Data Acquisition
- Database and Client Management Systems
- Multi-Line Telephone Systems
- Document and File Management
- Confidential Records Management
- Insurance Credentialing Processes
- Credentialing Documentation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Specialist
Mayo Clinic
07.2022 - Current
Veterinary Receptionist
San Juan Animal Hospital
06.2021 - 04.2022
Customer Service Representative
Academy Sports + Outdoors
09.2018 - 06.2021
Florida State College At Jacksonville
Associate of Arts from Digital And Multimedia Technology
Frank H. Peterson Academies of Technology
High School Diploma
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