Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Kiersten Marban-Lopez

Thousand Oaks,California

Summary

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

1
1
year of professional experience

Work History

Sales Associate

Urban Outfitters, Inc.
09.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

FOH Team Member

Sprinkles Cupcakes Inc.
10.2022 - 09.2023
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Bachelor of Arts - Interior Design

Moorpark College
Moorpark, CA
06.2026

High School Diploma -

Westlake High School
Westlake Village, CA
06.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Goal-Oriented
  • Exceptional customer service
  • Conflict Resolution
  • Cleaning techniques
  • Friendly and Helpful
  • Attention to Detail
  • Organization
  • Adaptable and Flexible

Hobbies

Reading, scrapbooking, arts & crafts (DIY), thrifting, listening to music, going on drives, visiting museums, spending time with my pets, cooking, baking, exercising, watching shows/movies.

Timeline

Sales Associate

Urban Outfitters, Inc.
09.2023 - Current

FOH Team Member

Sprinkles Cupcakes Inc.
10.2022 - 09.2023

Bachelor of Arts - Interior Design

Moorpark College

High School Diploma -

Westlake High School

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Kiersten Marban-Lopez