Summary
Overview
Work History
Education
Skills
Timeline
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Kiersten Mattox

Fort Myers

Summary

Experienced with patient advocacy, community outreach, and health education. Uses effective communication and problem-solving to address health concerns. Track record of building trust and fostering positive health outcomes through collaboration and personalized care.

Overview

6
6
years of professional experience

Work History

Personal Health Advocate

Lee Health
08.2024 - Current
  • Schedule new patient appointments
  • Act as event liaison for Lee Health’s Pedal for a Purpose annual event
  • Program lectures at the Healthy Life Center and multiple communities throughout Lee County
  • Assist with business and community relations
  • Prep and attend health fairs and vendor fairs to provide information regarding services at Lee Health
  • Schedule and check-in Acupuncture and Massage Therapy clients
  • Manages social media platforms for Lee Health Healthy Life Center

Medical Assistant/Clinical Coach

Lee Health
01.2022 - 08.2024
  • Completed administrative and clinical tasks
  • Assisted with in-office procedures
  • Maintained proper medical supply inventory
  • Scheduled patients accordingly by their provided diagnosis
  • Obtained vital signs for each patient while rooming
  • Verified patient information by recording medical history and confirming the purpose of the visit
  • Answered in-basket and MyChart messages to determine what assistance is needed
  • Coached and trained team members to distribute knowledge needed for the department

Patient Service Representative

NCH Physician Group
04.2020 - 01.2022
  • Performed all duties needed for check-in and check-out
  • Opened the office and organized everything needed for that day
  • Completed closing procedures
  • Performed clerical duties including scheduling patients for appointments, scanning medical records into patient charts, and answering phone calls
  • Provided excellent support to the patients when needed

Assistant Company Manager

Gulfshore Playhouse
12.2019 - 03.2020
  • Assisted the Company Manager in all duties
  • Coordinated travel arrangements for guest artists, including flight and bag purchases, housing, and rental cars
  • Completed expense reports for company purchases
  • Processed travel reimbursements and check requests for guest artists and travel for staff members
  • Organized payroll documents received from guest artists

Assistant to the Producing Artistic Director

Gulfshore Playhouse
06.2019 - 12.2019
  • Provided direct assistance to the CEO and Founder of Gulfshore Playhouse including email support, calendar management, meeting and interview preparation, and secretarial duties
  • Scheduled meetings and interviews for multiple administrative departments
  • Assisted the Development Department in outreach strategies including cold calls for annual giving and the theater’s current Capital Campaign
  • Handled patron needs via phone and email

Education

Associates of Science - Medical Assisting

Point University
West Point, GA
12.2021

Bachelor of Arts - Communications, Public Relations

Auburn University At Montgomery
Montgomery, AL
05.2018

Skills

  • Health literacy
  • Healthcare navigation
  • Research
  • Customer assistance

Timeline

Personal Health Advocate

Lee Health
08.2024 - Current

Medical Assistant/Clinical Coach

Lee Health
01.2022 - 08.2024

Patient Service Representative

NCH Physician Group
04.2020 - 01.2022

Assistant Company Manager

Gulfshore Playhouse
12.2019 - 03.2020

Assistant to the Producing Artistic Director

Gulfshore Playhouse
06.2019 - 12.2019

Associates of Science - Medical Assisting

Point University

Bachelor of Arts - Communications, Public Relations

Auburn University At Montgomery

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