Kiersten Ogle
Midland,TX
Summary
Proven to excel in customer satisfaction and conflict resolution, I significantly enhanced customer loyalty at Greenwood Booster Club. My adeptness in cash management and fostering positive environments showcases my ability to meet employer needs with precision and empathy, underscoring my commitment to excellence in both guest services and team collaboration.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Greenwood Booster Club
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed cash, card, and check transactions to complete customer purchases.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Learned duties for various positions and provided backup at key times.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Attendant
Fiddle Sticks Farms
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Responded to inquiries from parents and guardians.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Monitored children's activities to verify safety and wellbeing.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Developed age-appropriate activities and crafts to engage children.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Childcare Provider
Self Employed Writer
Midland, TX
03.2019 - Current
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Responded to inquiries from parents and guardians.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Monitored children's activities to verify safety and wellbeing.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Developed age-appropriate activities and crafts to engage children.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
General Studies -
Greenwood High School
Greenwood , Tx05.2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Cash management
- Product knowledge
- Payment processing
- Inventory management
- Up-selling techniques
- Product merchandising
- Attention to detail
- Conflict resolution
Certification
Certified nurse Aide
CPR certification Obtained Food
Food handlers certification
Timeline
Childcare Provider
Self Employed Writer
03.2019 - Current
Customer Service Cashier
Greenwood Booster Club
Attendant
Fiddle Sticks Farms
General Studies -
Greenwood High School