Kiersten Varner
San Antonio
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and problem-solving. Proven ability to enhance operational efficiency and foster team collaboration, ensuring high-quality service. Skilled in cash handling accuracy and attentive to detail, consistently achieving customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Store Associate
Military Exchange
San Antonio, TX
05.2025 - 12.2025
- Trained new associates on store policies and procedures, fostering a knowledgeable team culture.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Store Associate
Defense Commissary Agency
Monterey, CA
08.2023 - 12.2024
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks, ensuring optimal product availability.
- Operated cash register efficiently, processing transactions while providing excellent customer service.
- Collaborated with team members to organize merchandise displays, promoting seasonal items effectively.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication.
- Monitored expiration dates on perishable goods, minimizing waste and maintaining product quality.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Shift Manager
McAllister's Deli
Pooler, GA
08.2019 - 02.2022
- Supervised daily restaurant operations, ensuring efficient service and adherence to safety standards.
- Trained and mentored new staff on menu knowledge and customer service best practices.
- Implemented quality control measures to enhance food preparation and presentation consistency.
- Managed inventory levels, placing orders to maintain stock for high-demand items.
- Resolved customer complaints swiftly, improving guest satisfaction and loyalty.
- Coordinated staff schedules to optimize coverage during peak hours and minimize labor costs.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Cross-trained crew members on different duties to increase coverage.
Shift Leader
Cracker Barrell
Pooler, GA
06.2019 - 04.2021
- Trained new team members on company policies and best practices.
- Implemented quality control measures to enhance customer service standards.
- Resolved customer issues promptly, fostering positive dining experiences.
- Assisted management in developing strategies for improved operational efficiency.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Shift Manager
McDonald's
Savannah, GA
10.2017 - 07.2019
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on customer service best practices and food safety standards.
- Managed inventory levels, conducting regular stock checks to optimize supply chain efficiency.
- Implemented process improvements that enhanced speed of service during peak hours.
- Resolved customer complaints swiftly, maintaining a positive dining experience for all guests.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Accounting And Finance
North Hennepin Community College
Minneapolis, MNSkills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Problem-solving acumen
- Active listening techniques
- Flexible schedule adaptability
- Time management mastery
- Patience and empathy demonstration
- Computer literacy fundamentals
Timeline
Store Associate
Military Exchange
05.2025 - 12.2025
Store Associate
Defense Commissary Agency
08.2023 - 12.2024
Shift Manager
McAllister's Deli
08.2019 - 02.2022
Shift Leader
Cracker Barrell
06.2019 - 04.2021
Shift Manager
McDonald's
10.2017 - 07.2019
Accounting And Finance
North Hennepin Community College