Kiersten Wilson
Jacksonville,FL
Summary
Operations professional with proven track record in streamlining processes and enhancing overall efficiency. Known for strong focus on team collaboration and achieving results. Reliable and adaptable, displaying key skills such as project management and process optimization.
Overview
9
9
years of professional experience
Work History
Operations Administrator
Holman
09.2018 - 08.2025
- Motivated and trained employees to maximize team productivity.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
- Supported installation team by handling all administrative tasks.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Accounts Receivable Administrator
Laufer Group International
12.2016 - 09.2018
- Collaborated with sales team to resolve customer disputes, improving overall client satisfaction.
- Reduced days sales outstanding by implementing effective follow-up strategies for overdue invoices.
- Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.
- Greeted and assisted customers and clients with positive, enthusiastic and friendly attitude.
- Leveraged strong communication skills to negotiate repayment plans with delinquent customers effectively, ultimately recovering revenue without jeopardizing relationships.
Education
Criminal Justice
State Fair Community College
Sedalia, MOHigh School Diploma -
Winnetonka High School
Kansas City, MO05-2010
Skills
- Customer engagement
- Verbal and written communication
- Customer support
- Staff support
- Performance monitoring
- Financial administration
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
Timeline
Operations Administrator
Holman
09.2018 - 08.2025
Accounts Receivable Administrator
Laufer Group International
12.2016 - 09.2018
Criminal Justice
State Fair Community College
High School Diploma -
Winnetonka High School