Kiersten Wong
Gilbert,AZ
Summary
Customer-focused service professional with a strong background in both food service and sales roles. Demonstrated ability to deliver exceptional customer service while driving revenue growth through learning effective sales strategies. Expertise in food handling and menu preparation, safety standards, and maintaining a clean and organized work environment. Adept at building and maintaining client relationships, identifying opportunities for upselling, and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant Shift Manager
Mod Super Fast Pizza
05.2024 - Current
- Addressed customer concerns, complaints and questions, resulting in increasing customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening/closing of restaurant.
- Trained new hires on company policies, procedures, and customer service expectations, to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Fitness Consultant
EoS Fitness
01.2024 - 04.2024
- As a Fitness Consultant at EoS Fitness, I learned how to generate membership sales while promoting the benefits of a healthy lifestyle to prospects
- Create rapport during personalized consultations to convert leads into membership sign-ups using persuasive sales techniques
- Generate strong relationships with prospects and existing members by conducting thorough needs assessments, providing tailored solutions and follow-ups, and presenting clear knowledge of the facility, memberships, and fitness environment
- Completed administrative tasks related to sales transactions, membership paperwork, and customer account management using CRM software systems
- Maintained accurate records of sales activities, leads, and client interactions to track progress and identify opportunities for improvement
Shift Manager/General Manager
Which Wich Superior Sandwiches
01.2020 - 01.2024
- As a shift manager I use my knowledge and experience of service skills to ensure the seamless operations of daily shifts
- I demonstrate exceptional organizational and leadership skills in a fast-paced and customer-centric environment
- (as a previous GM) - Responsible for overseeing staff schedules, training new employees, and implementing operations to maintain high-quality food and service
- Effectively managed inventory levels, reducing waste and optimizing supply costs
- Proven ability to handle customer concerns with professionalism and resolve issues
- Customer-focused service professional with a strong background in both food service and sales roles
- Demonstrated ability to deliver exceptional customer service while driving revenue growth through learning effective sales strategies
- Expertise in food handling and menu preparation, safety standards, and maintaining a clean and organized work environment
- Adept at building and maintaining client relationships, identifying opportunities for upselling, and ensuring customer satisfaction
Education
Certificate of competency - residential and commercial carpentry
Mesa Community College
01.2023
Diploma -
Chandler High School
01.2021
Skills
- Customer Service
- Sales Techniques
- Communication skills
- Food Service/Safety
- CRM
- Management
- Cashiering/Cash handling
- Team Collaboration/Interpersonal skills
- Prospecting and Lead Generation
- Product Knowledge/Presentation Skills
- Task delegation
- Customer complaint resolution
References
- Katie Kosecki, Previous Employer, 608-931-9913
- Marcus Garcia, Previous Manager, 760-879-3446
Timeline
Restaurant Shift Manager
Mod Super Fast Pizza
05.2024 - Current
Fitness Consultant
EoS Fitness
01.2024 - 04.2024
Shift Manager/General Manager
Which Wich Superior Sandwiches
01.2020 - 01.2024
Certificate of competency - residential and commercial carpentry
Mesa Community College
Diploma -
Chandler High School
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