Tomas Rogelis
Miami,FL
Summary
Proven leader at McDonald's, adept in customer complaint resolution and sales promotion, significantly enhancing customer satisfaction and sales revenue. Skilled in teamwork and collaboration, excelled in fast-paced environments, ensuring top-notch customer service and operational efficiency. Expert in money handling and performance improvement, consistently achieving outstanding results.
Overview
4
4
years of professional experience
Work History
Restaurant Shift Manager
McDonald's
09.2021 - 07.2024
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
Warehouse Packer
Rhenus Logistics
05.2020 - 02.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL05.2023
Skills
- Customer Complaint Resolution
- Customer Service
- Performance Improvement
- Money Handling
- Customer Retention
- Sales and Marketing
- Sales Promotion
- Teamwork and Collaboration
- Customer Satisfaction
- Excellent Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Shift Manager
McDonald's
09.2021 - 07.2024
Warehouse Packer
Rhenus Logistics
05.2020 - 02.2021
High School Diploma -
Felix Varela Senior High School
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