Kierstin Berg
Cypress,TX
Summary
Professional schedule management expert with proven track record in coordinating, planning, and optimizing workflows. Known for strong team collaboration, adaptability, and delivering results under changing conditions. Skilled in time management, communication, and problem-solving, ensuring seamless operations and reliability.
Overview
11
11
years of professional experience
Work History
Self Employed Schedule Coordinator
Private Magazine Publishers
07.2023 - Current
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Long term work with several publishers affiliated with Best Version Media, Lifestyle Publications and N2 Publishing.
Appointment Manager
Automatic Appointments LLC
07.2021 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Made routine cold calls that successfully resulted in sales.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
Private Nanny
Private Family
07.2018 - 06.2021
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Took child to routine specialized therapy appointments
- Took child to renal dialysis four times weekly.
Lead Teacher
The Goddard School
05.2015 - 04.2017
- Responsible for the supervision and early childhood education of up to 15 children aged 2 to 4 years
- Created age-appropriate lesson plans, maintained student records, trained classroom assistant, ensured safety, and conducted safety checks.
Concierge
Alamo Drafthouse
02.2014 - 05.2015
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Education
Cy-Fair High School (Cy-Fair Independent School District)
Associate of Arts - Early Childhood Education
Lone Star College, University Park
Houston, TX05.2017
Skills
- Office Administration
- Deadline-oriented
- Task Delegation
- Meeting Scheduling
- Calendar Management
- Teamwork and Collaboration
- Attention to Detail
- Effective Communication
- Adaptability and Flexibility
- Customer Service Management
- Phone and Email Etiquette
- Office Management
Timeline
Self Employed Schedule Coordinator
Private Magazine Publishers
07.2023 - Current
Appointment Manager
Automatic Appointments LLC
07.2021 - 07.2023
Private Nanny
Private Family
07.2018 - 06.2021
Lead Teacher
The Goddard School
05.2015 - 04.2017
Concierge
Alamo Drafthouse
02.2014 - 05.2015
Cy-Fair High School (Cy-Fair Independent School District)
Associate of Arts - Early Childhood Education
Lone Star College, University Park
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