Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierstin English

Aubrey,TX

Summary

Dedicated Customer Service Specialist with over 4 years of experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Trained in processing information online and responding to customers .

Overview

4
4
years of professional experience

Work History

Customer Service Associate

TruGreen
Lewisville, TX
04.2022 - 05.2024
  • Greeted customers and identified their needs.
  • Assisted over 1K customers weekly, processing customer orders accurately and efficiently.
  • Handled customer inquiries, billing questions, payments, and service requests.
  • Developed marketing strategies and implemented advertising and promotional campaigns to increase sales percentage.

Customer Service Representative

Tmoblie
Lewisville, TX
01.2020 - 03.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided basic technical support for customers on a wide range of company products, resolving issues in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Achieved a 99% customer approval rating with a compassionate and empathetic approach.
  • Memorized entire line of company products and services, including prices and special discounts.

Education

High School Diploma -

Lewisville Highschool
Lewisville, TX
11-2022

Skills

  • Call/Sales management
  • Problem resolution
  • Maintains productivity
  • Data entry
  • Positive and professional
  • Inbound and outbound calling
  • Technical support
  • Time management
  • Upselling
  • Typing
  • Leadership

Timeline

Customer Service Associate

TruGreen
04.2022 - 05.2024

Customer Service Representative

Tmoblie
01.2020 - 03.2022

High School Diploma -

Lewisville Highschool

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Kierstin English